Patient Support Representative

FTE: 1.000000 | Full Time

About the role

The Patient Support Rep 1, under general supervision, supports one to three skills (as defined by clinics) via telephone interaction. The Patient Access Support Rep answers all incoming calls as the first line of communication for the patients and clinics.

Responsibilities

• Scheduling, canceling, and rescheduling appointments per established protocols
• Registering patients using accurate demographic and insurance information
• Identifying the reason for the call and appropriate resolution
• Scheduling from referrals to Specialty Clinics, identifying post‑op concerns and appropriate resolution
• Directing calls to other departments as needed

Qualifications

• Education: High School Diploma or equivalent required; Associate degree in business, healthcare, or related field preferred
• Experience: Minimum 1 year of call center or related sales and customer service experience required

Pay

Starting wage: $18.09‑$24.88 per hour, depending on experience

Schedule

Primarily Monday‑Friday, 08:00‑16:30

Benefits

• Competitive pay: market‑based compensation for hourly and salaried positions
• Health & Wellness: medical, dental, and vision coverage for part‑time and above employees and eligible dependents, effective within 30 days of hire
• Retirement Savings: employer‑sponsored retirement plan with company contribution and match
• Paid Time Off: generous ETO for part‑time and above employees
• Professional Development: tuition reimbursement and tuition repayment program
• Additional Benefits: life insurance, disability coverage, employee assistance programs