PFS Manager- Team Support Leader

About the role

The PFS Manager/Team Support Leader (TSL) plays a crucial role in helping teams achieve their goals for the client. As a servant leader, the ideal candidate for this position will have strong active listening skills and be able to create a positive, collaborative environment for team members.

Responsibilities

• Assist team members with setting goals & prioritizing duties for optimal output and prompt reimbursement for the hospital.
• Support teams in achieving their goals by equipping them with the tools & resources needed for the job and by being responsive to their needs.
• Assist teams in identifying and resolving issues that impact billing and collection processes.
• Empower team members to take ownership of their work and make decisions, rather than micromanaging them.
• Encourage open and honest communication within teams by creating a safe environment for team members to share their ideas and concerns.
• Communicating with clients: A TSL is responsible for communicating their team's results to clients in a timely manner. They are also responsible for responding to client inquiries, concerns, and complaints in a timely and professional manner.
• Resolving issues: When issues or conflicts arise, the TSL helps resolve them in a way that is fair and satisfactory to both the client and SALUD.
• Gathering client feedback: Regularly seek out and gather feedback from clients to understand their needs and preferences.
• Reporting and analysis: Compile data, information, and/or statistical reports as required or requested by the designated department.
• Work collaboratively with upstream revenue cycle departments on identifying root cause for denials/rejections identified on the back end.

Qualifications

• Knowledge of hospital billing process and revenue cycle environment
• Servant Leadership mindset
• Stress Management/Composure
• Results Driven
• Technical Capacity
• Problem Solving/Analysis
• Customer/Client Focus
• Teamwork Orientation
• Collaboration Skills
• Time Management
• Communication Proficiency