PFS Manager- Team Support Leader

Team Leadership Responsibilities

• Aid team members in setting goals and prioritizing tasks to maximize output and ensure timely reimbursements for the hospital.
• Equip teams with necessary tools and resources to perform their jobs effectively.
• Support teams in identifying and resolving issues that affect billing and collection processes.
• Empower team members to take ownership of their work and make decisions, fostering autonomy and independence.
• Create an environment where team members feel comfortable sharing ideas and concerns through open and honest communication.

Client Liaison Responsibilities

• Communicate team results to clients promptly and professionally.
• Respond to client inquiries, concerns, and complaints in a timely and professional manner.
• Help resolve issues or conflicts between the client and SALUD in a fair and satisfactory manner.
• Regularly seek out and gather feedback from clients to understand their needs and preferences.
• Compile data, information, and/or statistical reports as required or requested by the designated department.
• Collaborate with upstream revenue cycle departments to identify root causes for denials or rejections identified on the back end.