Pet Reunification Coordinator (Part Time)

About the Role

Join our team as a Pet Reunification Coordinator (Part Time) working under the direction of an assigned supervisor in Animal Services. This role focuses on increasing the proactive prevention of pet loss and developing strategic programming using national best practices to improve the return-to-home rate of pets in Pasco County. The position facilitates successful reunification efforts for lost animals that have entered the sheltering system, assists in budget planning, and participates in all aspects of the return-to-owner/return-to-home process, including training others.

Responsibilities

• Assist assigned supervisor with planning, scheduling, training, and performing the work of team members engaged in pet reunification programs.
• Receive, investigate, respond to, and resolve inquiries and complaints surrounding pet reunification and lost pets.
• Formulate standard operating procedures, plans, and budgets for maximum efficiency of the pet reunification program.
• Provide effective leadership for assigned team members, including recruitment, development, training, certification, prioritizing, and assigning work.
• Assist with preparation of the annual budget by researching and compiling pertinent information; monitor budget expenditures for community partnerships and programs.
• Compile routine reports, attendance records, statistics, and maintain appropriate logs and incident reports.
• Coordinate work efforts with other team members and monitor the flow of animals through the shelter to support keeping pets with their owners through available resources.
• Participate in Emergency Operations Center activations.
• Actively engage volunteers to support pet reunification efforts.
• Research and implement best strategies for successful lost animal prevention and reunification.
• Coordinate and oversee community-focused events such as microchip clinics and manage volunteer support for pet reunification and prevention strategies.
• Oversee data collection and development of key performance indicators related to pet reunification.
• Communicate effectively about Pasco County ordinances regarding owner reclaims, adoption, euthanasia, and relinquishment processes.
• Collaborate with marketing and communications personnel to ensure public-facing communication related to prevention of loss, reunification in the field, and community-assisted reunification is contemporary, actionable, and easy to understand.
• Develop lost and found pet resource guides.
• Perform other department-related duties as assigned.

Requirements

• Graduation from high school or an acceptable equivalency diploma.
• Two (2) years of experience in an animal shelter, animal welfare industry, customer service, or a related field.
• Must possess a valid Florida driver's license.
• Must have an active telephone as the employee may be on call.

Skills

• Considerable knowledge of shelter guidelines for standards of care in animal shelters.
• Extensive knowledge of animal husbandry, including humane methods of handling, sanitation, care, feeding, and behavioral assessment of animals.
• Knowledge of common animal diseases, zoonosis, and species-specific injury recognition and treatment.
• Knowledge of species and breeds of animals, both domestic and wild.
• Knowledge of common shelter programs such as lost and found, pet reunification, adoptions, fostering, and transfers to humane organizations.
• Knowledge of customer service operations.
• Ability to understand and carry out complex oral and written instructions.
• Ability to prepare budget and statistical reports.
• Ability to deal effectively with the public during emotional or stressful situations and enforce high standards of customer service.
• Ability to present programs and recommendations clearly and concisely, both orally and in written form.

Physical Skills/Working Conditions

• Ability to work in a kennel/shelter setting and outdoors with frequent bending, reaching, kneeling, walking, and standing on feet 8-10 hours per day.
• Ability to lift and/or move up to 50 pounds and push or pull heavy objects.
• Ability to communicate clearly and effectively using verbal, written, and visual communication skills with management, staff, and the public.