Pet Resort Guest Service Representative / CSR

Pay

$15.00 per hour

About the role

At K9 Resorts, we provide world‑class, 5‑star boarding and doggie daycare services. As a Customer Service Representative, you are the face of our business and the first impression for our guests. Your goal is to deliver a “WOW” experience for every client, making both pets and their owners feel like VIPs.

Responsibilities

• Client Experience: Enthusiastically greet clients, check pets in/out using our reservation software, handle payment transactions, answer phone inquiries, and lead facility tours for potential clients.
• Pet Care & Safety: Safely transfer pets into accommodations, perform intake body checks, assist with feeding, medicating, and outdoor bathroom breaks, and provide personal playtimes.
• Resort Operations: Maintain high standards of sanitation and cleanliness across front‑desk and boarding/daycare areas; assist the General Manager with administrative tasks as needed.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• 1+ years of customer service, front desk, or sales experience preferred (pet industry experience is a plus, but not required).
• Comfortable with Microsoft Windows, point‑of‑sale (POS) systems, and learning new software quickly.
• Outgoing, highly organized, polished communicator, and passionate about dogs; strong emotional intelligence and composure in a fast‑paced environment.
• Ability to work a flexible schedule, including morning/evening shifts, rotating weekends, and holidays as needed.

Benefits

• Competitive hourly pay ($15/hr)
• Employee discounts on pet boarding, daycare, and services
• Flexible scheduling
• Comprehensive K9 Resorts CSR Certification Training Program

Schedule

Flexible schedule including morning/evening shifts, rotating weekends, and holidays as needed.

Location

2550 Eisenhower Avenue, Norristown, PA 19403 (in‑person)

Job Type

Full‑time or Part‑time