Pet Resort Guest Service Representative
K9 Resorts Luxury Pet Hotel · Blackwood, NJ · 1 mo ago
On-siteOTHRFull-time
Benefits
- Commission Employee Discounts
- Free Uniforms
- Training & Development
Role
Pet Resort Guest Service RepresentativeJob Summary
As a Pet Resort Guest Service Representative at K9 Resorts of Turnersville, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.Responsibilities
- Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
- Greet all customers entering the building.
- Perform check-in/check-out and reservation procedures in the POS system.
- Take custody of pets and ensure they are properly placed in the building.
- Answer telephone inquiries.
- Provide tours of the facility to potential customers when necessary.
- Feed and medicate all dogs.
- Provide personal playtimes for dogs when requested.
- Perform body checks to identify pre-existing conditions and/or injuries.
- Perform tasks as requested by management, including:
- Sanitation of the lobby, boarding, and daycare accommodations.
- Monitoring daycare.
- Bathing dogs.
Qualifications
- Ability to lift at least 20 lbs.
- High school diploma or equivalent required.
- Some weekend and holiday hours are required.
- Salesmanship personality and comfort.
- Outgoing, positive, and enthusiastic personality.