Pet Parent Experience Associate

What You'll Do

• Client Support & Coordination: Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out.
• Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency.
• Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care.
• Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment.
• Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit.

Perks of the Pack

• $20–$22/hour, plus 1.5x pay on Sploot-recognized holidays, with opportunities for growth based on performance
• Employee Pet Benefits — free, at-cost, or deep discounts for up to 5 of your own pets
• Health, Dental, and Vision with a generous employer contribution; HSA available
• 401(k) with company match
• Generous PTO, and up to 12 weeks paid parental leave
• Free Sploot-branded FIGS scrubs, snacks, and regular team events

About the Role

This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.