PET Clinical Application Specialist - West

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

About the role

As a Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team, you will deliver clinical, technical, and operational expertise by providing excellent adult education and training supporting the PET modality. As a clinical expert, you will enhance the customer experience by utilizing the Customer Learning Journey wing-to-wing training process and implementing your modality subject matter expertise to elevate customer education and training solutions. You will provide expertise in analyzing technical learning needs for the services function, then design and deliver training solutions. The role impacts departmental operations and is responsible for planning and execution, with some autonomy but focused on activities within standard functional practices and procedures.

Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the PET modality.
• Correlate theoretical knowledge with clinical and product information to provide clinicians with the knowledge and skills to obtain optimal performance from GE Healthcare equipment.
• Provide pre-sale product clinical evaluations and/or educational sessions to potential customers.
• In partnership with customers, develop and administer clinical training to end-user personnel aligned with the sales order agreement (SOA) to deliver excellent clinical education and achieve high Net Promoter Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach, including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue through execution of on-site or remote clinical education delivery.
• Produce comprehensive, consistent, and timely completion of documentation requirements pre- through post-training.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issues or how to improve product quality or overall product offerings.
• Develop in-depth knowledge of a technical discipline, using prior experience and acquired technical expertise to execute policy/strategy.
• Use some level of judgment and propose different solutions outside of set parameters but with guidance.
• Use prior experience and on-the-job training to solve straightforward tasks, with access to technical skills and analytic thinking required to solve problems.

Requirements

• Minimum 3 years of imaging experience with at least 3 years of PET modality experience.
• Candidate must live or be willing to relocate to the territory (CA, Dallas, TX, Atlanta, GA, AZ, NV, UT, CO, ID).
• ARRT or equivalent specific PET modality certification.
• Comfortable in a clinical/patient environment.
• Required to travel extensively (90%+, 4-5 days per week including overnights and some weekends) within the US and Canada (USCAN) via multiple modes of transportation (car, air travel, train, etc.) as necessary.
• Proficient use of software applications such as Windows Outlook, Word, PowerPoint, and Excel, and navigating other computer and web-based tools (intranet/internet/apps).
• Ability to learn specialized industry-specific software and provide digital education and training solutions.
• Required to register with one or more vendor credentialing services by various customer hospitals, which may include proof of immunization for mumps, measles, rubella (MMR), hepatitis, and drug testing/screening.
• For roles in the USA: Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Qualifications

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

GE HealthCare will not sponsor individuals for employment visas, now or in the future, for this job opening.

Pay

For U.S.-based positions, the pay range for this position is $92,000.00–$138,000.00 annually. It is not typical for an individual to be hired at or near the top of the pay range, and compensation decisions depend on the facts and circumstances of each case. The specific compensation offered may be influenced by skills, qualifications, experience, and location. This position may also be eligible for performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI).

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• 401(k) plan with employee and company contribution opportunities.
• Life, disability, and accident insurance.
• Tuition reimbursement.

Relocation assistance provided.