PET Clinical Application Specialist - West

About the role

The Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team will deliver clinical, technical, and operational expertise by providing excellent adult education and training supporting the PET modality. You will enhance the customer experience by utilizing the Customer Learning Journey wing-to-wing training process and implementing your modality subject matter expertise to level up customer education and training solutions.

Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the PET modality.
• Correlate theoretical knowledge with clinical and product information to provide clinicians with the knowledge and skills to obtain optimal performance from their GE Healthcare equipment.
• Provide pre-sale product clinical evaluations and/or educational sessions to potential customers.
• In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreements (SOAs) to deliver excellent clinical education and achieve high Net Promoter Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue through execution of on-site or remote clinical education delivery.
• Produce comprehensive, consistent, and timely completion of documentation requirements pre and post training.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issues or how to improve the quality of the product or overall product offerings.

Requirements

• Minimum 3 years of imaging experience with at least 3 years of PET modality experience.
• ARRT or equivalent specific PET modality certification.
• Comfortable in a clinical/patient environment.
• Extensive travel (90%+ within US and Canada via multiple modes of transportation).
• Proficient use of software applications, such as Windows Outlook, Word, PowerPoint, and Excel.
• Ability to learn and provide digital education and training solutions using specialized industry-specific software.
• Will be required to register with one or more vendor credentialing services by various customer hospitals, requiring proof of immunization for mumps, measles, and rubella (MMR), and hepatitis and drug testing/screening.

Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience in Job Family Group(s)/Function(s)) preferred.

Skills

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Established project management skills.

Benefits

• Competitive benefits package including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• Relocation assistance provided.

Pay

$92,000.00 - $138,000.00 Annual.

Schedule

Full-time, with extensive travel (90%+ within US and Canada via multiple modes of transportation).