Pet Care Specialist

Major Goals

To be efficient, very pleasant, courteous, polite, concerned and helpful to all clients under ALL conditions at ALL times.

To ensure the safety, comfort and well-being of our guests.

To keep the office organized, ensuring an efficient flow.

To promote our services and products.

To post charges to all accounts accurately.

Major Duties

• Dogs: Feed, clean housing areas, play times (which are interactive requiring ball throwing, climbing 3 flights of stairs) and provide general care for the guests.
• Cats: Feed, clean housing including litter boxes), play times (which are interactive) and provide general care for guests.
• Receive telephone calls, routine calls include callers seeking information and reservation requests for boarding and/or daycare.
• Determine whether vaccines are current. Recommend update on necessary vaccinations. Inform client of past due vaccines.
• Schedule reservations after obtaining all necessary data concerning the animal and owner. Prepare all required forms such as kennel service card, etc. in advance of the visit.
• Be sure to inform clients of kennel drop off and pick up times when making reservations. Make sure clients are aware of additional charges for late pick-ups.
• Be sure any animal requiring veterinary services has the record promptly placed in the hospital, with the correct information filled out.
• Greet every client with a smile and address client and pet by name.
• Promote additional playtime services and treats.
• Accurate completion of all boarding forms.
• Ask all clients: “Is there anything additional that I can help you with or get for you today?”
• If a client is unhappy with services/treatment, ascertain the problem and handle. If unable to do so, contact the Practice Manager.

Controls over Work

Work under the supervision of the Resort Supervisors who indicate general assignments, limitations and priorities. Recurring assignments are performed independently. Deviations or unfamiliar situations are referred to the supervisor.

Completed work is reviewed for accuracy and compliance with kennel and hospital procedures.

Other Significant Facts

• Educate each client as much as possible; if we don’t do it, someone else will!
• Able to lift 40# regularly
• Keep drawers, cabinets and desk area neatly organized.
• Make note of any office supplies that are depleted.
• Keep all forms well stocked.
• Leave pertinent notes for next shift in notebook.
• Check address/phone/work phone as each client arrives for appointment.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!