Pet Care & Client Concierge (Full-Time)

About the role

This full-time role combines hands-on pet care with excellent client service — perfect for someone who loves animals, enjoys a fast-paced environment, and thrives on teamwork.

Responsibilities

• Provide care and enrichment for dogs and cats (feeding, watering, cleaning, playtime, administering medication)
• Maintain guest health, behavior, and comfort
• Greet clients, answer calls, schedule services, and check pets in/out using our computer system
• Create estimates, collect forms, and maintain an organized database
• Keep the lobby and play areas tidy and inviting
• Absorb and upload photos for client report cards
• Assist with baths or grooming prep as needed
• Collaborate with your team to ensure an excellent guest and client experience

Requirements

• Ability to stand, bend, and lift 45 lbs. unassisted (up to 100 lbs. assisted)
• Comfortable with cleaning and working directly with dogs and cats
• Reliable transportation and full-time availability, including weekends and holidays (we rotate both)
• Able to use complex computer and phone systems
• Dependable, proactive communicator
• Empathetic and people-focused — you must love both pets and their owners
• Coachable, eager to learn, and team-oriented
• Strong attention to detail and time management
• Problem solver with a positive attitude

Benefits

Long-term career potential in pet care, client relations, and leadership. As part of the Sidekicks and Swann Animal Clinic family, opportunities for advancement in animal care and veterinary medicine are available for the right candidate.

Pay

Average 35-45 hours/week (rotating weekends and holidays)Typical shifts: 5am–2pm, 7am-6p, 9am–8pm, 11am–8pm, or 2pm–10pmPay range: $10–$14/hr, based on experience and availability

Schedule

Average 35-45 hours/week (rotating weekends and holidays)Typical shifts: 5am–2pm, 7am-6p, 9am–8pm, 11am–8pm, or 2pm–10pm

Application

Please submit your résumé and answer all application questions. Incomplete applications will not be considered. Selected candidates will be invited to a 15-minute virtual meet-and-greet, followed by a working interview to tour our facility and meet the team.