Concierge / Receptionist Full Time and Part Time Available

Position Summary

Lions Gate is seeking a friendly, professional, and service-oriented Concierge/Receptionist to serve as the first point of contact for residents, families, and visitors. The role involves providing exceptional customer service, supporting daily operations, and maintaining a welcoming, safe, and organized environment.

Key Responsibilities

• Answer and manage a high volume of incoming calls with professionalism and courtesy
• Greet residents, guests, and visitors while delivering exceptional customer service
• Receive, log, and distribute deliveries, packages, and prescriptions; notify residents promptly
• Cover apartment access for housekeeping and contractors, including resident confirmation and key management
• Screens and authorize visitors and vendors by confirming access with residents
• Address resident concerns promptly and route issues to the appropriate departments
• Respond appropriately to emergency/medical alert systems
• Distribute internal mail and assist with administrative tasks such as copying and faxing
• Aid residents with dining requests and communicate orders to kitchen staff as needed
• Manage reservations for guest suites
• Cover activation, troubleshooting, and deactivation of resident devices (e.g., 5Star Lively)
• Provide information to prospective residents and direct inquiries to the appropriate team
• Perform other related duties as assigned

Qualifications

• A High School Diploma or equivalent required
• Minimum of 1 year of customer service experience (hospitality or senior living preferred)
• Strong communication and interpersonal skills
• Professional phone etiquette and ability to multitask in a fast-paced environment
• Comfortable interacting with residents, families, and staff in a courteous and respectful manner

What We’re Looking For

• A dependable and punctual team player
• A positive attitude with a passion for helping others
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and professionalism at all times

Professional Expectations

• Maintain a clean, neat, and professional appearance; wear ID badge at all times
• Comply with all company policies, including HIPAA, safety standards, and ethical practices
• Protect resident privacy and confidentiality
• Promote a respectful, collaborative work environment
• Follow all safety procedures and report incidents as required
• Attend required trainings and meetings

Why Join Lions Gate?

• At Lions Gate, you’ll be part of a community that values compassion, professionalism, and excellence in service
• You’ll play a key role in creating a warm and welcoming environment for residents every day
• Lions Gate is a not-for-profit continuing care retirement community rooted in Jewish traditions and values
• The company is committed to honoring the programs and traditions of the Jewish faith in the community

Benefits

• 403(b) Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Plan
• Paid Holidays
• Paid Time Off (PTO)
• Health Insurance Waiver
• Life Insurance
• Accident Insurance
• Long-term Disability Insurance
• Temporary Disability Insurance
• MetLaw NJ Earned Sick Leave