Personal Travel Concierge (Outbound Sales)

About the Role

The Personal Travel Concierge is the first point of contact with the Ritz-Carlton Yacht Collection and introduces the unique opportunity of our yacht vacations to potential direct guests in the USA, Canada, and Latin America. In this elite-level sales role, you will manage a database of guests who have expressed interest in sailing with The Ritz-Carlton Yacht Collection. You'll build strong guest relationships, provide white-glove service, VIP access, and real-time support. This is a sales position with earning potential of $80,000 - $150,000 annually (Base + Commission).

Responsibilities

• Curate exceptional journeys by recommending yacht itineraries, onboard experiences, and shore excursions.
• Make 75-100 daily outbound calls following up with guests that have expressed interest on our website or have requested more information on our product (No cold calling).
• Handle inbound sales calls from guests and answer questions about destinations, amenities, and pricing.
• Maintain detailed CRM records and ensure timely follow-up on every lead.
• Embrace feedback, stay coachable, and pursue sales goals with determination and a proactive mindset.
• Live The Ritz-Carlton service values every day, ensuring each interaction reflects our commitment to legendary hospitality.
• Offer ancillary services like: Travel Protection, Air & Hotel, and Excursions.
• Follow our exclusive Ritz-Carlton Yacht Collection Sales Process.
• Learn and utilize the reservations system to assist callers with each aspect of the booking process.
• Maximize opportunities to increase sales revenue by offering additional amenities and ancillary products.

Requirements

• 5+ years’ experience as a sales professional in a high-end travel or sales environment.
• A proven track record of consistently surpassing sales targets and revenue goals.
• Experience working in a call center environment, taking both inbound and outbound interactions.
• Clear, persuasive communication with strong relationship-building skills.
• Comfortable with technology, using CRM systems such as Salesforce, Microsoft Office, and virtual collaboration tools like Teams.
• Flexible in schedule—available for evenings, weekends, and holidays to serve guests in various time zones.
• Equipped with a dedicated home office: wired high-speed internet (minimum 25 Mbps) and a quiet workspace.

Additional Skills

• Bilingual - fluent Spanish or Portuguese is a plus.
• Commitment to delivering a high level of customer service.
• Maintain positive, pleasant behavior while engaging customers & colleagues.
• Excellent written & verbal communication skills.
• Ability to learn and understand policies & procedures related to reservations.
• Strong desire to learn all aspects of the product, including land, air, hotel & shore excursions to sell & service each reservation effectively.

Schedule

• Full time (40-hour work week).
• Hours are shift-based and may include evenings when guests are most available.
• Flexible to work weekends and public holidays.

Pay

Earning potential of $80,000 - $150,000 annually (Base + Commission).