Personal Training Manager, San Fernando Valley

About the role

The Personal Training Manager (PTM) is a leader of operational excellence at the club level for the PT Department. He/she creates and supports team culture to drive the business.

Responsibilities

• Model “Servant Leadership” during interactions with trainers, club staff, and members.
• Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
• Proactively act upon business trends in new clients, fitness assessment conversions, client attrition and client training frequency to achieve monthly and annual department goals.
• Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.
• Craft and execute a meaningful monthly trainers’ forum (meeting).
• Talent Development and Support of PT Staff:
• Conduct monthly Professional Development Meetings (PDMs) and partner with trainer to achieve their stated specific actions steps directly associated with trainer’s stated financial, career and education goals.
• Provide timely, direct, and actionable feedback to Fitness Manager (FM) and trainers on areas of improvement and timetable those improvements with clearly defined expectations.
• Develop strong relationships with all departments in club in order to ensure communication and collaboration to support our internal philosophy.
• Lead sales training for new hires and those needing extra support.
• Conduct business management workshops focusing on the specific needs of each Tier level.
• Develop and manage the FM to flawlessly execute job responsibilities and prepare for promotion opportunity.
• Identify key talent to promote to Managers in Training (MIT), Tier X and Master Instructors.
• Lead and foster team commitment to continued education opportunities (both internal and external) to ensure high educational standards and delivery of quality programming.
• Achieve and maintain team headcount target through active management of the interview process and generating referrals from current trainers.

Qualifications

• Demonstrated ability to hire, direct and develop staff through creating accountability and structured time-lines.
• Demonstrated outgoing and collaborative social skills and strong desire to interact with members, clients and staff.
• Demonstrated sales skills with specific focus of attracting new clients and retention.
• Excellent written and verbal communication skills.
• Demonstrated time management and prioritization skills.
• Consistently positive feedback from colleagues, direct reports, and supervisors.
• Proven ability to drive revenue.

Preferred Requirements

• Demonstrated successful leadership ability in an educational, fitness or management setting (one year minimum preferred).
• Exercise Science or Sports Management Degree preferred. Current national certification, CPR/AED, First Aid.
• Excellent instructional abilities - i.e. an ability to lead a curriculum and create strategies for learning.
• Enthusiastic, passionate and knowledgeable regarding the fitness industry.

Pay

$70,304; Plus ability to conduct sessions and earn bonus and commissions