Personal Lines - Support Account Manager

Responsibilities

• Assist Account Managers with quoting and building coverage options with carriers
• Manage the execution of changes in carrier placement by handling the cancellation and issuing of remarkets and new lines of coverage
• Absorb and assist Insureds with policy changes, endorsements, and related questions with empathy and urgency
• Remain current on carrier coverages, processes, and billing changes
• Build long-term client relationships through consultative conversations and responsiveness
• Communicate with carriers and Insureds to ensure timely completion of underwriting requests
• Ensure accuracy and documentation within agency systems
• Work closely with Account Managers to ensure a smooth and consistent client experience
• Help maintain workflow efficiency and high service standards across the team

Qualifications

• 1+ years’ experience in an Independent Agency (IA channel), Personal Lines
• Deep knowledge of carriers, coverage forms, and quoting/billing procedures
• Active P&C License
• Proficiency in the agency's management system, AMS360, and Microsoft Office
• Exceptional communication, organization, and follow-through
• A genuine care for people and attention to detail — you enjoy Championing Relationships and Getting It Done right
• Experience working with insureds in the State of TN

Pay

$24 - $27/hour

Schedule

Hybrid or remote flexibility

Benefits

Career growth opportunities within a high-performing, purpose-driven agency
Supportive, values-based team culture