Account Manager - Personal Lines

About the role

The Account Manager plays a crucial role in managing client relationships, providing strategic advice on coverage, risk management, and business needs. They remain updated on insurance advancements and product offerings.

Responsibilities

• Serves as the primary point of contact for clients, addressing inquiries and guiding them through coverage changes and contractual requirements.
• Develops and implements insurance plans tailored to client needs, working closely with insurance carriers to assess and bind coverage.
• Manages the remarketing of renewals to ensure high account retention rates, preparing client proposals and conducting loss evaluations.
• Prepares comprehensive summaries of insurance and schedules, producing binders, certificates, policies, endorsements, and other documents.
• Communicates with clients regarding billing and invoicing options, assisting with first reports of claims, and facilitating claim settlements.
• Conducts thorough policy reviews during renewals and audits, ensuring accuracy and executing necessary corrections.
• Reviews cancellation requests, determining reasons for account retention and maintaining the company’s financial integrity.
• Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to enhance knowledge and services.
• Communicates significant audit discrepancies to clients and recommends process improvements as needed.
• Utilizes innovative technology, including proprietary AI solutions, to deliver a superior client service experience.
• Resolves complex client service issues quickly and effectively.

Requirements

• A Property and Casualty License from the state of domicile is required and must be maintained.
• Preference is given to individuals with insurance designations such as AINS, CIC, CPCU, ARM.
• A minimum of 5 years of account management experience in the insurance industry, focusing on personal lines of coverage.
• Bilingual (Spanish/English) proficiency is preferred or required in some locations.
• Strong analytical and mathematical skills are essential.
• Excellent written and verbal communication skills are required to maintain effective relationships with clients, colleagues, carriers, vendors, and others.
• Proficiency in Microsoft Office (primarily Excel and Word) is necessary.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures is required.
• A valid driver’s license and reliable transportation are necessary due to the need to travel to client sites.

Qualifications

• A High School Diploma or equivalent is required.
• A Four-year degree is preferred.
• Computer literacy and the ability to learn new software applications are essential.

Skills

• Strategic planning and implementation skills.
• Client relationship management.
• Insurance market analysis and product knowledge.
• Technical proficiency in Microsoft Office.
• Effective communication and presentation skills.
• Problem-solving and decision-making abilities.
• Adaptability and willingness to learn new technologies.

Benefits

Relation Insurance Inc. offers a competitive salary range of $44,000.00 - $80,000.00, a safe and healthy work environment, and a comprehensive benefits package including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays, and more. Career advancement and development opportunities are also available.

Pay

$44,000.00 - $80,000.00

Schedule

N/A