Personal Lines Operations Associate - Hybrid

About the role

The Arbella Operations Associate plays a crucial role in supporting the underwriting department and agents by providing exceptional quality work and maintaining high standards of service.

Responsibilities

• Demonstrate stellar customer service to both internal and external customers
• Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
• Apprise Team Manager of assigned workload, issues, and escalated situations
• Ability to recognize and escalate problems to Team Manager or to problem resolution expert
• Communicate with various internal departments to complete daily work, as required
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
• Able to shift priorities as needed
• Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
• Pursue work independently under general supervision
• Manage assigned work efficiently to ensure timely completion

Requirements

• General working knowledge of MS Office
• Flexible and adaptable when faced with change
• Strong organizational skills and attention to detail
• Quick learner, able to navigate multiple systems and products
• Works well individually as well as a team
• Sound customer service, communication and collaboration skills
• Able to work in a fast-paced environment with a strong attention to detail

Benefits

We offer an exceptional onboarding program with training, a mentor, and outstanding career growth opportunities. Our company also provides:

• On-site gym and fitness classes
• One-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more

Company Culture

Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. Our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

Pay

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $41,470 ($22.00 an hour) - $43,826 ($23.35 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.