Personal Insurance Client Advisor

OneGroup is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission: To serve each client as our ONE client. OneGroup is one of the fastest growing independent insurance and risk management organizations in the northeast, with team members in 18 locations. A subsidiary of Community Bank, NA (NYSE: CBU), OneGroup is headquartered in Syracuse, NY and maintains an entrepreneurial, friendly, and fun environment.

About the role

Our core values—what we call “The OneGroup Way”—guide everything we do:

• Knowledge Development – Professional growth and understanding of company workflows, processes, and key personnel.
• Big Picture – Connecting individual contributions to client solutions and leveraging team talents.
• Acknowledgement – Recognizing and appreciating others’ contributions and strengths.
• Transparency – Encouraging open communication and feedback.
• Bigger Purpose – Enhancing clients’ businesses, supporting their missions, and understanding their challenges.

Responsibilities

• Build and maintain client relationships, taking ownership of account activities to ensure efficient and accurate service.
• Assist clients with policy changes, renewals, and claims processing.
• Advise clients on comprehensive coverage, shifting focus from price to value.
• Conduct coverage and exposure reviews with existing clients to ensure adequate protection.
• Reach out to clients with adverse loss experience to address concerns.
• Contact new clients within 30-45 days of policy effective date for personal introduction and issue resolution.
• Review potential non-renewal issues with management and discuss reinstatement or rewrites with carriers.
• Quote and issue mid-term rewrites as exposures change.
• Review renewal increases over established thresholds; negotiate rate relief or market policies as needed.
• Contact clients who cancel or request cancellation to understand reasons and attempt to retain business.
• Communicate with insurance underwriters to resolve issues and protect client insurability.
• Document all client and carrier interactions in the company system for team accessibility.
• Update client contact information, emphasizing email and best contact phone number.
• Advise clients on preferred premium payment methods (EFT, recurring credit card, paid-in-full).
• Create and follow up on tasks in the company system to ensure proper client servicing.
• Handle Reg. 34 issues and follow up with DMV to resolve license/registration suspensions.
• Keep clients informed throughout all processes.
• Meet established metrics for account servicing, referral activity, call volume, attendance, and quality control audits.
• Handle routine service matters when PL Assistants are unavailable (e.g., Carco, payments, ID cards, binders).
• Stay informed on insurance coverage issues, underwriting guidelines, and premium-saving credits.
• Participate in seminars and classes for skills and knowledge development.
• Maintain compliance with all applicable laws, regulations, policies, and procedures.

Requirements

• High School Diploma or equivalent (College Degree preferred).
• Property/Casualty License required; must maintain through continuing education.
• One to three or more years of insurance experience preferred.
• Strong expertise and knowledge in policy coverage.
• Customer service experience required.
• Proficiency in menu-driven software, Microsoft Word, and Excel.
• Ability to work independently and in a team environment.
• Strong organizational skills with the ability to manage multiple tasks efficiently.

Benefits

• 11 paid holidays.
• Paid vacation.
• Medical, Vision, and Dental insurance.
• 401K with generous employer match.
• Pension plan.
• Tuition reimbursement.
• Banking discounts.

Pay

Minimum USD $22.60/Hr. Maximum USD $33.93/Hr.

Schedule

40 hours per week.

Physical Requirements

• Ability to stand, walk, or sit for extended periods.
• Use of hands and fingers to handle or feel objects.
• Reach with hands and arms, speak, and hear.
• Occasional lifting or moving of up to 25 pounds.
• Close vision and ability to focus.