Personal Injury Senior Case Manager – Settlements & Negotiations

The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives one client at a time. We are committed to delivering exceptional legal representation while fostering a collaborative and innovative workplace.

About the role

The Senior Case Manager assists attorneys with claim handling and negotiations, maintains contact with clients, and provides them with updates on case status. This role requires extensive knowledge and understanding of personal injury claims.

Responsibilities

• Contact clients within 24 hours of receiving their case to introduce themselves.
• Communicate settlement offers to clients within 48 hours of receipt in accordance with attorney direction and firm procedures.
• Communicate with clients regarding available treatment recommendations and treatment updates as directed by firm procedures and attorney guidance.
• Communicate litigation status updates and case progression information to clients as directed by the attorney.
• Maintain bi-weekly communication with clients to ensure effective communication.
• Inform clients of case settlements and explain the reductions process.
• Follow up with insurance companies within 10 days after a settlement demand is sent and continue timely follow-ups until a response is received.
• Communicate settlement offers and counter offers under the direct supervision of an attorney.
• Conduct settlement negotiations under the direct supervision of an attorney.
• Confirm coverage information (UM, PIP, and BI coverages).
• Follow up on Declaration pages from PIP, BI, UM, and UM Rejection forms if applicable.
• Send UM subrogation waivers and follow up to confirm UM subrogation is waived.
• Schedule mediations.
• Prepare mediation/global settlement/settlement conference summaries or presentations.
• File Notation Log initial offers within 24 hours of receipt.
• Maintain thorough and accurate notes/records in Litify.
• Keep client files updated in Litify.
• Check provider balances and obtain POD leader authority before settling cases with hospitals.
• Ensure high standards of client service and satisfaction.
• Address client concerns and inquiries promptly and professionally.
• Contact clients every 14 days.
• Return client voicemails the same day.

Qualifications

• Ability to work onsite Monday through Friday in Miami Lakes.
• Proficiency in Litify software and Microsoft Office Suite.
• Possess expert knowledge and understanding of the complete Bodily Injury Claims process.

Additional Information

Benefits eligible employees enjoy a competitive benefits package, including: Medical, Dental & Vision Insurance, Company-paid Life Insurance, Short-Term & Long-Term Disability, Supplemental Insurance Options, 401(k) with Company Match, Paid Time Off, Employee Assistance Resources.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.