Personal Injury Negotiation Specialist

About the role

The Ward Law Group is an award-winning personal injury law firm dedicated to helping injured clients achieve successful resolutions to their cases. We foster a collaborative and high-accountability culture where every team member is empowered to take ownership and deliver outstanding results.

Responsibilities

• Independently manage the settlement reductions process from assignment through final disbursement.
• Negotiate hospital liens and medical provider balances.
• Negotiate reductions with healthcare providers, lienholders, and insurance companies.
• Apply effective negotiation strategies to maximize client recoveries.
• Maintain efficient turnaround times and proactively resolve delays.
• Prepare and/or review settlement statements and closing documentation.
• Verify settlement calculations and disbursement accuracy.
• Coordinate final settlement processing and ensure all documentation is complete before disbursement.
• Carefully coordinate with clients, attorneys, providers, insurance carriers, and lienholders.
• Obtain and review medical bills, records, and lien documentation.
• Maintain complete and accurate documentation in Litify.
• Prioritize workflow to ensure timely case progression.
• Provide proactive updates throughout the settlement process.
• Deliver exceptional client service during the final stage of representation.
• Resolve client questions professionally and efficiently.

Qualifications

• Minimum 1 year of recent experience as a Plaintiff Personal Injury Settlement Specialist, Closing Specialist, Reductions Specialist, or similar role within a Plaintiff Personal Injury law firm.
• Fluent in English and Spanish.
• Experience independently negotiating: Hospital liens, hospital bills, medical provider balances, medical bills, and settlement reductions.
• Experience managing settlement reductions from intake through resolution.
• Experience preparing or reviewing settlement statements.
• Experience handling settlement disbursements.
• Experience managing multiple active settlement files simultaneously.
• Strong organizational skills and attention to detail.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to work onsite Monday through Friday in Miami Lakes.

Preferred Qualifications

• Experience using Litify.
• Experience using Salesforce.
• Experience working in a high-volume Plaintiff Personal Injury practice.
• Demonstrated history of meeting or exceeding KPIs.