Personal Injury Reduction Team Lead

The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives—one client at a time. Recognized as one of the Best Places to Work, we foster a collaborative, innovative, and high-accountability culture where team members are empowered to grow, lead, and deliver exceptional client service.

About the Role

We are seeking an experienced Bilingual (English/Spanish) Plaintiff Personal Injury Reduction Team Lead to drive team performance, develop team members, and maximize client recoveries. This hands-on leadership role serves as the department’s subject-matter expert in reductions, settlement operations, and continuous process improvement. The ideal candidate leads by example, coaches through accountability, and thrives in a high-volume, KPI-driven environment. This is a 100% onsite position in Miami Lakes.

Responsibilities

• Leadership & Coaching
  • Lead, mentor, and coach a team of Reduction Specialists.
  • Conduct one-on-one coaching sessions.
  • Facilitate daily huddles and workflow meetings.
  • Train new employees.
  • Reinforce accountability through coaching and performance feedback.
• KPI & Performance Management
  • Monitor team productivity.
  • Track negotiation outcomes.
  • Review turnaround times.
  • Monitor backlog levels.
  • Analyze dashboards and production reports.
  • Develop action plans to improve performance.
• Operational Leadership
  • Oversee reductions from assignment through settlement.
  • Review escalated hospital and provider negotiations.
  • Review settlement statements.
  • Ensure compliance with SOPs.
  • Verify documentation accuracy.
  • Improve workflow efficiency.
• Process Improvement
  • Identify bottlenecks.
  • Recommend workflow improvements.
  • Improve turnaround times.
  • Partner with Intake, Medical Management, Senior Case Management, and Operations.
• Client Experience
  • Ensure timely communication.
  • Improve settlement turnaround.
  • Monitor quality standards.
  • Resolve escalated client concerns.

Performance Expectations

Success in this role will be measured by the ability to:

• Lead a high-performing reductions team.
• Improve negotiation outcomes.
• Reduce turnaround times.
• Meet departmental KPIs.
• Reduce backlog.
• Improve productivity.
• Coach underperforming employees.
• Improve quality scores.
• Maximize client recoveries.
• Maintain high employee accountability.

Requirements

• Minimum 3 years of recent Plaintiff Personal Injury reductions experience within a Plaintiff Personal Injury law firm.
• Minimum 1 year of leadership experience leading, coaching, mentoring, or supervising a team.
• Experience independently managing the complete reductions lifecycle from assignment through settlement.
• Experience negotiating:
  • Hospital liens
  • Hospital bills
  • Medical provider balances
  • Medical bills
• Experience preparing or reviewing settlement statements.
• Experience coordinating settlement disbursements.
• Experience working in a KPI-driven environment.
• Experience coaching employees using KPIs and performance metrics.
• Strong knowledge of Litify or Salesforce-based legal systems.
• Excellent organizational, communication, and leadership skills.
• Fluent in English and Spanish.
• Ability to work onsite Monday through Friday in Miami Lakes.

Preferred Qualifications

• Previous Team Lead or Supervisor experience.
• Experience managing dashboards.
• Experience reviewing quality audits.
• Experience onboarding new employees.
• Experience creating SOPs.
• Experience improving workflow efficiency.
• Experience managing backlogs.

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)