Personal Injury Operations Manager
Titan Law Firm is a boutique personal injury law firm located in the heart of Beverly Hills, in a busy, energetic professional building surrounded by everything the city has to offer. We consist of a small, close-knit team that takes our work seriously while maintaining a positive, supportive, and genuinely enjoyable office environment. Our office offers comfortable, modern workstations, a casual and collaborative atmosphere, and a team-first culture where we help one another and our successes are shared.
About the role
We are seeking an experienced Personal Injury Operations Manager to serve as the right hand to the Managing Attorney and oversee the day-to-day operations of a growing Personal Injury law firm. This is a high-impact leadership position responsible for office management, legal operations, team coordination, case management oversight, and business growth initiatives. The ideal candidate is a seasoned Personal Injury professional who understands the complete lifecycle of a case, can lead teams effectively, improve operational efficiency, and support the firm's client service and marketing efforts.
Responsibilities
- Serve as the second-in-command to the Managing Attorney.
- Oversee daily office operations and administrative functions.
- Develop and improve systems, workflows, and standard operating procedures.
- Ensure accountability and performance across legal support staff.
- Monitor key performance indicators and operational goals.
- Oversee Personal Injury case management from intake through resolution.
- Assist with escalated client matters and case strategy discussions.
- Ensure case files are properly managed and deadlines are met.
- Support attorneys and case managers with workflow management and resource allocation.
- Manage and optimize legal processes, technology, and systems.
- Coordinate communication between attorneys, case managers, intake staff, and support teams.
- Ensure compliance with firm procedures and best practices.
- Support litigation teams as needed with case flow management and operational support.
- Assist with referral partner relationships and business development initiatives.
- Support intake and marketing teams to maximize signed cases.
- Help develop strategies to increase referral opportunities and client acquisition.
- Track and report on referral and marketing performance metrics.
- Mentor and develop staff members.
- Assist with hiring, onboarding, training, and performance management.
- Foster a positive, high-performance culture focused on client service and results.
- Lead by example through accountability, professionalism, and teamwork.
Qualifications
- 5+ years of Personal Injury case management experience.
- Extensive knowledge of Personal Injury pre-litigation processes.
- Prelitigation and/or Litigation experience within a Personal Injury practice.
- Experience managing complex, high-volume caseloads.
- Legal operations or law firm management experience.
- Strong organizational, communication, and leadership skills.
- Proven ability to improve processes and drive operational efficiency.
- Experience working directly with attorneys, clients, and prelitigation teams.
- Prior management or leadership experience (preferred).
- Experience referring or generating cases for a Personal Injury law firm (preferred).
- Experience managing legal support staff or case management teams (preferred).
- Bilingual Spanish-English capabilities (preferred).
- Experience with CRM, case management, and legal technology platforms (preferred).
Benefits
- Paid Time Off (PTO) and other benefits offered.
Pay
Salary: $75,000 - $95,000 Base Salary (Based on Experience). Bonus: Unlimited Performance-Based Bonus Opportunity (Bonus typical range $5,000-$50,000, but can be higher).
Schedule
Location: Beverly Hills, CA Area (Hybrid: 3-4 Days In Office, 1-2 Days Remote)