Personal Injury Operations Manager

About the Role

We are seeking an experienced Personal Injury Operations Manager to serve as the right hand to the Managing Attorney and oversee the day-to-day operations of a growing Personal Injury law firm. This is a high-impact leadership position responsible for office management, legal operations, team coordination, case management oversight, and business growth initiatives. The ideal candidate is a seasoned Personal Injury professional who understands the complete lifecycle of a case, can lead teams effectively, improve operational efficiency, and support the firm's client service and marketing efforts.

Responsibilities

• Operations & Office Management
  • Serve as the second-in-command to the Managing Attorney.
  • Oversee daily office operations and administrative functions.
  • Develop and improve systems, workflows, and standard operating procedures.
  • Ensure accountability and performance across legal support staff.
  • Monitor key performance indicators and operational goals.
• Case Management Oversight
  • Oversee Personal Injury case management from intake through resolution.
  • Assist with escalated client matters and case strategy discussions.
  • Ensure case files are properly managed and deadlines are met.
  • Support attorneys and case managers with workflow management and resource allocation.
• Legal Operations
  • Manage and optimize legal processes, technology, and systems.
  • Coordinate communication between attorneys, case managers, intake staff, and support teams.
  • Ensure compliance with firm procedures and best practices.
  • Support litigation teams as needed with case flow management and operational support.
• Marketing & Business Development Support
  • Assist with referral partner relationships and business development initiatives.
  • Support intake and marketing teams to maximize signed cases.
  • Help develop strategies to increase referral opportunities and client acquisition.
  • Track and report on referral and marketing performance metrics.
• Leadership & Team Development
  • Mentor and develop staff members.
  • Assist with hiring, onboarding, training, and performance management.
  • Foster a positive, high-performance culture focused on client service and results.
  • Lead by example through accountability, professionalism, and teamwork.

Qualifications

• 5+ years of Personal Injury case management experience.
• Extensive knowledge of Personal Injury pre-litigation processes.
• Prelitigation and/or Litigation experience within a Personal Injury practice.
• Experience managing complex, high-volume caseloads.
• Legal operations or law firm management experience.
• Strong organizational, communication, and leadership skills.
• Proven ability to improve processes and drive operational efficiency.
• Experience working directly with attorneys, clients, and prelitigation teams.

Preferred qualifications: Prior management or leadership experience; Experience referring or generating cases for a Personal Injury law firm; Experience managing legal support staff or case management teams; Bilingual Spanish-English capabilities; Experience with CRM, case management, and legal technology platforms.

Benefits

• Paid Time Off (PTO) and other benefits offered

Pay

Salary: $75,000 - $95,000 Base Salary (