Personal Injury Operations Manager

About the Role

We are seeking an experienced Personal Injury Operations Manager to serve as the right hand to the Managing Attorney and oversee the day-to-day operations of a growing Personal Injury law firm. This is a high-impact leadership position responsible for office management, legal operations, team coordination, case management oversight, and business growth initiatives. The ideal candidate is a seasoned Personal Injury professional who understands the complete lifecycle of a case, can lead teams effectively, improve operational efficiency, and support the firm's client service and marketing efforts.

Responsibilities

• Serve as the second-in-command to the Managing Attorney.
• Oversee daily office operations and administrative functions.
• Develop and improve systems, workflows, and standard operating procedures.
• Ensure accountability and performance across legal support staff.
• Monitor key performance indicators and operational goals.
• Oversee Personal Injury case management from intake through resolution.
• Assist with escalated client matters and case strategy discussions.
• Ensure case files are properly managed and deadlines are met.
• Support attorneys and case managers with workflow management and resource allocation.
• Manage and optimize legal processes, technology, and systems.
• Coordinate communication between attorneys, case managers, intake staff, and support teams.
• Ensure compliance with firm procedures and best practices.
• Support litigation teams as needed with case flow management and operational support.
• Assist with referral partner relationships and business development initiatives.
• Support intake and marketing teams to maximize signed cases.
• Help develop strategies to increase referral opportunities and client acquisition.
• Track and report on referral and marketing performance metrics.
• Mentor and develop staff members.
• Assist with hiring, onboarding, training, and performance management.
• Foster a positive, high-performance culture focused on client service and results.
• Lead by example through accountability, professionalism, and teamwork.

Qualifications

• 5+ years of Personal Injury case management experience.
• Extensive knowledge of Personal Injury pre-litigation processes.
• Prelitigation and/or Litigation experience within a Personal Injury practice.
• Experience managing complex, high-volume caseloads.
• Legal operations or law firm management experience.
• Strong organizational, communication, and leadership skills.
• Proven ability to improve processes and drive operational efficiency.
• Experience working directly with attorneys, clients, and prelitigation teams.
• Prior management or leadership experience.
• Experience referring or generating cases for a Personal Injury law firm.
• Experience managing legal support staff or case management teams.
• Bilingual Spanish-English capabilities.
• Experience with CRM, case management, and legal technology platforms.

Benefits

• Paid Time Off (PTO)
• Other benefits offered

Pay

• Base Salary: $75,000 - $95,000 (based on experience)
• Performance‑Based Bonus: Unlimited, typical range $5,000‑$50,000 (can be higher)

Schedule

Hybrid: 3‑4 days in office, 1‑2 days remote.