Personal Injury Operations Manager

About the role

Titan Law Firm is a boutique personal injury law firm located in Beverly Hills, CA, in a busy, energetic professional building. We consist of a small, close-knit team that takes work seriously while maintaining a positive, supportive, and enjoyable office environment. Our office offers comfortable, modern workstations, a casual and collaborative atmosphere, and a team-first culture where we help one another and successes are shared. This is an ideal opportunity for someone who enjoys leadership, problem‑solving, building efficient systems, and being an integral part of an ambitious firm with significant room for continued growth alongside a team that takes pride in working together.

Responsibilities

• Operations & Office Management: Serve as the second‑in‑command to the Managing Attorney; oversee daily office operations and administrative functions; develop and improve systems, workflows, and standard operating procedures; ensure accountability and performance across legal support staff; monitor key performance indicators and operational goals.
• Case Management Oversight: Oversee personal injury case management from intake through resolution; assist with escalated client matters and case strategy discussions; ensure case files are properly managed and deadlines are met; support attorneys and case managers with workflow management and resource allocation.
• Legal Operations: Manage and optimize legal processes, technology, and systems; coordinate communication between attorneys, case managers, intake staff, and support teams; ensure compliance with firm procedures and best practices; support litigation teams as needed with case flow management and operational support.
• Marketing & Business Development Support: Assist with referral partner relationships and business development initiatives; support intake and marketing teams to maximize signed cases; help develop strategies to increase referral opportunities and client acquisition; track and report on referral and marketing performance metrics.
• Leadership & Team Development: Mentor and develop staff members; assist with hiring, onboarding, training, and performance management; foster a positive, high‑performance culture focused on client service and results; lead by example through accountability, professionalism, and teamwork.

Qualifications

• Required: 5+ years of personal injury case management experience; extensive knowledge of personal injury pre‑litigation processes; pre‑litigation and/or litigation experience within a personal injury practice; experience managing complex, high‑volume caseloads; legal operations or law firm management experience; strong organizational, communication, and leadership skills; proven ability to improve processes and drive operational efficiency; experience working directly with attorneys, clients, and pre‑litigation teams.
• Preferred: Prior management or leadership experience; experience referring or generating cases for a personal injury law firm; experience managing legal support staff or case management teams; bilingual Spanish‑English capabilities; experience with CRM, case management, and legal technology platforms.

Benefits

• Paid Time Off (PTO) and other benefits offered.

Pay

• Base salary: $75,000 – $95,000 (based on experience).
• Unlimited performance‑based bonus opportunity (typical range $5,000‑$50,000, but can be higher).

Schedule

• Hybrid: 3‑4 days in office, 1‑2 days remote.