Personal Injury Attorney

Responsibilities

• Client Service
• Assign cases to Case Managers.
• Conduct attorney reviews of all non-priority cases.
• Maintain departmental standards in terms of client contact percentage & checklist items.
• Communicate with clients to promote world-class client service.
• Handle escalated calls requiring attorney communication.
• Supervise Case Management Supervisor.
• Attend and participate in weekly pre-litigation conferences.
• Determine whether to present offers to clients or consider litigation.
• Review client surveys and address items needing improvement.
• Assist with annual reviews for Case Management team members.
• Manage employee issues in collaboration with the firm's HR Director.
• Communicate with external parties to facilitate case progress.
• Answer questions from Case Managers and Case Management Supervisor.
• Process loan requests/documents.
• Medical Records
• Oversee all aspects of the medical records department.
• Maintain case flow and ensure timely A/S reviews.
• Monitor and release clients as necessary.
• Address questions from Medical Records Supervisor and other members of the department.
• Ensure all metrics are satisfied.
• Identify treatment related to auto accident-induced injuries.
• Resolve issues with medical records staff.
• Settlement
• Perform settlement appointments regularly.
• Strategize to improve case value for clients.
• Improve time-on-desk metrics for CSS and Medical Records departments.
• Analyze files ready for A/S using Litify reports.
• Review Settlement Memos for accuracy.
• Answer questions from other attorneys and team members regarding settlements.
• Handle conversations with adjusters regarding post-settlement issues.
• Employ the DLAW method of asking for referrals during disbursements.

Qualifications

• Juris Doctor from an ABA accredited law school.
• Admission in good standing to NC State Bar; admission to SC State Bar a plus.
• Minimum of 2 years of personal injury practice experience required.
• Passion for client service and building a world-class operation.
• Strong supervisory experience preferred.
• Ability to multi-task and maintain high attention to detail.
• Excellent analytical, oral, and written communication skills.
• Independent work capability in a fast-paced, high-volume practice.
• Highest level of personal integrity, client confidentiality, and adherence to ethical standards.
• Knowledge of Microsoft Windows/Office and ability to learn and use various software programs.
• Experience using Litify or other CRM software preferred.
• Bilingual (Spanish) a plus.

Benefits

• Competitive salary.
• Medical, dental, and vision insurance.
• Base life insurance paid by the firm plus supplemental option.
• Short and long-term disability paid by the firm.
• 401(k) with match.
• PTO, plus holidays and paid volunteer time off.
• Educational and gym reimbursement.

Equal Opportunity Statement

DeMayo Law Offices is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, national origin, sex, age, disability status, genetic information, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.