Personal Care Program Operations Manager

About the role

We are seeking a Program Operations Manager to oversee community-based services supporting individuals with disabilities.

Responsibilities

• Managing administrative processes, recordkeeping, and quality improvement initiatives for personal care and skills training programs.
• Supporting and empowering supervisors in referral, intake, contractual compliance, and staff training.
• Monitoring service outcomes, overseeing documentation, and ensuring adherence to regulations and contractual requirements.
• Leading quality management efforts, reviewing standard operating procedures, and updating training materials.
• Responding to reports, managing communication systems, and facilitating staff coaching and performance oversight.
• Participating in departmental meetings and ensuring compliance with privacy and security rules, including HIPAA.
• Overseeing record requests, termination processes, and contributing to required reporting for oversight agencies.

Qualifications

• A degree in human services or a related field.
• Minimum three years of experience with MASSHEALTH PCA Program.
• Strong attention to detail, computer skills (Microsoft Office, database navigation), and excellent communication and organizational skills.
• Ability to provide staff coaching, monitor workload, and ensure regulatory compliance.
• Must have a valid driver’s license and reliable vehicle for travel within the service area.
• Regular communication, physical ability to perform job duties, and adherence to confidentiality and privacy standards.
• As a mandated reporter, reporting suspected fraud and other issues as required.

Benefits

• Paid time off
• Holidays
• Insurance options
• Wellness initiatives
• Retirement plan
• Opportunities for career growth