Care Operations Manager

About the role

The Care Operations Manager leads the day-to-day execution of SocialRx’s care delivery operations. This role oversees frontline care operations across functions such as enrollment, retention, logistics, member support, and clinical care. The manager establishes and maintains workflows, systems, and performance management practices that support high-quality care delivery.

Responsibilities

• Own the day-to-day performance and reliability of care operations across clinical and non-clinical models
• Lead, train, and develop the frontline licensed and non-licensed individuals and clinical MSW interns responsible for executing care operations
• Actively see members and bill for services rendered (as appropriate) and review services billed by other staff members
• Collaboratively design and continuously improve the systems, workflows, and SOPs that support care delivery
• Surface operational insights and partner with cross-team leadership to improve how care is delivered

Qualifications & Experience Required

• A licensed independent clinical social worker (LCSW/LICSW) with an active license (2+ years of independent licensure required)
• Significant experience leading and developing care delivery or service operations teams, including managing frontline managers
• Proven track record of building and scaling operational systems, workflows, and SOPs
• Demonstrated ability to bring structure to complex environments and lead teams through ambiguity in high-growth settings
• Experience translating operational needs into product and tooling requirements through cross-functional collaboration
• Strong analytical and problem-solving skills with experience using data to drive operational improvements