Personal Care Management Skills Trainer

Essential Job Functions

• Follow-up on assigned functional skills training in a timely manner as determined by contract.
• Assess consumers and/or surrogate ability to manage PCA services.
• Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.
• Maintain confidentiality in all consumer related issues.
• Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager.
• Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.
• Demonstrate a commitment to the Independent Living philosophy of consumer control.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
• Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines.
• Assigned referrals and intake documentation Service Agreements and Assessments for re-evaluations Supportive documentation for intakes and re-evaluations as needed
• Return all phone calls from surrogates and consumers within 72 business hours
• Work within policies to complete and submit internal requirements: Progress Notes Dayforce, Outlook Schedule Mileage and Expense Forms
• Return all required email communications within 48 business hours.
• Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports: Non-billing, overbilling and ineligible consumers
• Provide training and ongoing support for EVV
• Major problems requiring skills training
• Consumer status updates
• Intake, Quarterly and Annual Reviews
• Perform other duties as assigned by the Skills Trainer Supervisor

Qualifications

• Experience providing services for people with disabilities and knowledge of PCA programs is preferred.
• Experience or education in teaching or counseling is helpful.
• Knowledge of community resources and social service systems is beneficial.
• Excellent communication, organizational, and writing skills.
• Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.
• Specialized training provided as needed.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk and/or hear.
• The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms.

Travel

• Travel is required for this position.
• Must have a valid driver’s license and reliable vehicle to travel within assigned service area.