Personal Care Management Skills Trainer

This position covers the Woburn area of Massachusetts and up to a 60-mile radius of your home address. Bilingual English preferred in any language.

Schedule

• Full-time position, 35 hours a week
• Monday - Friday, 8:30 am to 4:30 pm

Responsibilities

• Follow-up on assigned functional skills training in a timely manner as determined by contract.
• Assess consumers and/or surrogate ability to manage PCA services.
• Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.
• Maintain confidentiality in all consumer-related issues.
• Attend in-service, supervision, and staff development meetings when requested by Supervisor or Manager.
• Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.
• Demonstrate a commitment to the Independent Living philosophy of consumer control.
• Report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
• Work within company policies and in accordance with the PCM Contract to complete and track required documentation within required timelines, including:
  • Assigned referrals and intake documentation
  • Service Agreements and Assessments for re-evaluations
  • Supportive documentation for intakes and re-evaluations as needed
• Return all phone calls from surrogates and consumers within 72 business hours.
• Complete and submit internal requirements:
  • Progress Notes
  • Dayforce, Outlook Schedule
  • Mileage and Expense Forms
• Return all required email communications within 48 business hours.
• Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports:
  • Non-billing, overbilling, and ineligible consumers
  • Provide training and ongoing support for EVV
  • Major problems requiring skills training
  • Consumer status updates
  • Intake, Quarterly, and Annual Reviews
• Perform other duties as assigned by the Skills Trainer Supervisor.

Requirements

• Travel required, covering a 60-mile radius of your home address.
• Must have a valid driver's license and reliable vehicle to travel throughout assigned service area.
• Mileage reimbursement provided.
• 2-day in-person orientation in Stoughton.
• 3 weeks in-person training in Stoughton.

Qualifications

• Experience providing services for people with disabilities and knowledge of PCA programs is preferred.
• Experience or education in teaching or counseling is helpful.
• Knowledge of community resources and social service systems is beneficial.
• Excellent communication, organizational, and writing skills.
• Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.
• Specialized training provided as needed.
• Bachelor’s Degree preferred; GED or High School Diploma required.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk and/or hear.
• The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.