Personal Banker - Universal - Evergreen

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This role is based in Evergreen, CO. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

About the role

As a Universal Banker within PNC's retail organization, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve financial wellbeing, collaborate with ecosystem partners to grow customer share of wallet, and position PNC solutions to drive new revenue and customer loyalty.

• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement to elevate client loyalty.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manage risk through adherence to policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring tasks are completed efficiently and accurately.

PNC employees are expected to be customer-focused, knowledgeable of practices that align customer needs with business decisions, and skilled in managing risk while adhering to PNC’s Enterprise Risk Management Framework.

Requirements

• Typically requires an Associate’s degree or equivalent, plus related experience or product knowledge. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• 3+ years of relevant experience.
• Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Preferred Skills & Competencies

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Pay

Base Salary: $45,375.00 – $75,625.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits for eligible employees, including:

• Medical, prescription drug, dental, and vision coverage (with a Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully-paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including:
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year (unless otherwise required by law).
• 15 to 25 vacation days each year, depending on career level and years of service.

Benefits are available for full-time and part-time employees. For more details, visit pncthrive.com.