Personal Banker - Sweet Springs, MO

Responsibilities

• Build Client Relationships
• Conduct professional client conversations that build and sustain trust and credibility.
• Discover key life events happening with clients to ensure bank products and services are meeting financial needs.
• Recommend and provide accounts, loans, and services that match clients’ financial needs.
• Promote bank products and services within and outside the bank.
• Proactively make referrals to bank partners that result in additional revenue to the bank.
• Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.
• Adhere to operating procedures and protocols.
• Deliver a Consistently Superior Client Experience
• Demonstrate excellent customer service skills.
• Behave in a manner to create a welcoming, engaging, professional environment for clients to experience.
• Proactively resolve client issues in absence of or as directed by Bank Manager.
• Respond to routine client inquiries and requests.
• Perform teller duties as needed and process client transactions.
• Absorb transactions for other employees within your assigned authority limit.
• Aid in bank opening and/or closing as directed.
• Demonstrate Compliance with Applicable Laws and Regulations
• Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
• Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
• Actively work with clients to understand each client’s normal account activity, as appropriate for this position.
• Complete periodic compliance training.
• Perform other duties as assigned or required.

Requirements

High School Diploma or equivalent

Previous banking experience preferred

Excellent interpersonal, verbal, and written communication skills

Computer proficiency in Windows-based systems

Strong attention to detail and organizational skills

Capable of working with a team to determine solutions

May require the ability to stoop, kneel, crouch or reach with hands and arms

Must be able to carry, lift, move or push up to 25 pounds on an occasional basis

Requires the ability to talk and listen to others

Benefits

Health, Dental & Vision Insurance

Group Life & Long-Term Disability Insurance

Flexible Spending & Health Savings Accounts

Group Cancer Insurance

401(K) Retirement Plan w/ Company Match

Generous Vacation & Sick Time

Employee Stock Purchase Plan (ESPP)

Pet Insurance

Retail Banking Benefits