Personal Banker (SAFE) - Reno, NV

About the role

The role is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. This is an onsite position unless otherwise stated.

Responsibilities

• Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement
• Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals
• Support everyday banking needs, including new account openings, service requests, and credit applications
• Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards
• Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs
• Deliver accurate, compliant service while exercising sound judgement within defined risk controls
• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise

Requirements

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

• Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations
• Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs
• Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience
• Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience
• Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns

Skills

• Strong relationship building skills
• Sound judgment
• Ability to balance service with growth

Benefits

• Robust benefits
• Competitive compensation
• Programs designed to help you find work-life balance and well-being
• Opportunities for career growth and mobility

Pay

$21.00 - $28.00 per hour

Schedule

Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support. This position is not eligible for visa sponsorship.

Contact Information

Auto req ID 479229BR
Minimum Education Required: High School/GED
Job Category: Banking
Additional Qualifications/Responsibilities: None listed beyond those mentioned above.