Personal Banker (Member Service Representative III)

About the role

The Personal Banker (Member Service Representative III) position is available at the Northridge Branch of SchoolsFirst FCU, located at 8601 Devonshire Street, Northridge, CA 91324. This is a part-time position scheduled for 30 weekly hours, with the possibility of working between 20-30 hours.

Responsibilities

• Provides world-class member service to members visiting branch/service center locations.
• Promotes credit union products and services to build relationships.
• Processes transactions in areas of savings, consumer loans, real estate loans, and auxiliary credit union services.
• Delivers world-class face-to-face service to members requesting account assistance.
• Provides consultative services to members regarding credit union products and services by assessing their needs, addressing concerns, and gaining agreement.
• Processes new memberships, additional share accounts, savings services, loan requests, and loan fundings as requested by members.
• Performs advanced research on accounts, identifies, and corrects member account problems.
• Completes documentation for accounts and loans according to credit union procedures.
• Maintains cash and negotiable items.
• May act as a branch liaison to support departments.
• Provides suggestions for streamlining department and credit union operations.
• Completes various file maintenance tasks including processing requests for a change of address, check orders, and ordering ATM cards, etc.
• May take on vault custodian duties as assigned.
• Provides consultative services to members regarding credit union products and services by assessing their needs, addressing concerns, and gaining agreement.
• Performs other related duties as assigned.

Qualifications

• A high school diploma or GED is required.
• Three to five years of previous related experience are required.

Skills

Specific knowledge of credit union savings and loan products and services. Begins concentration on specialty area of expertise in branch (savings, consumer, or real estate loans).

Benefits

N/A

Pay

$26.62 - $38.60 per hour

Schedule

Part-time, scheduled for 30 weekly hours, with the possibility of working between 20-30 hours.