Personal Banker - Manahawkin (Full-time)

About the role

As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction. The Personal Banker position is a dynamic position that performs both transaction and sales and service duties. The responsibilities may vary day to day based on the needs of the branch office.

Responsibilities

• Respond to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments
• Research and resolve account issues and/or inquiries
• Promote organizational products and services by referring current or prospective customers to other departments within the organization
• Meet sales expectations, including deposit, loan and revenue expectations, generating sales and referrals, and managing and balancing cash drawers
• Assist the Assistant Branch Manager with daily branch responsibilities and processes, end of day functions, and reporting according to branch tasks, policies and procedures
• Obtain Life and Health Licensing (eligible)
• Adhere to the Bank's Code of Ethics, Core Values, and Mission Statement
• Work under general supervision

Sales

• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers
• Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services
• Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships
• Advance the Bank's Corporate Sales Program through consultative needs assessments of customers, developing new relationships, expanding existing ones, and managing and growing a book-of-business

Service

• Identify opportunities with customers and prospective customers through lobby management
• Assist customers and prospective customers with digital technologies and provide referrals to other lines of business
• Help maintain cost efficiency to achieve goals of the branch; assure quality of customer service and adherence to sales and brand standards
• Execute expectations for a positive customer service experience

Operations

• Ensure operational and financial safety and soundness in accordance with Bank's policies, compliance, and applicable laws and regulations
• Leverage lobby management as a tool for controlling and mitigating risk
• Establish customer identity according to guidelines and adhere to all other compliance procedures
• Assist branch management with branch operations as needed
• Perform transactions including but not limited to check cashing, withdrawals, deposits and loan payments
• Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions
• Assist in training other branch employees
• Provide support to the contact center when there are high call volumes
• Handle customer inquiries by telephone
• Provide access to safe deposit boxes

Qualifications

Minimum Qualifications

• High school diploma or GED
• Minimum of 6 months of sales and service experience in a customer facing retail environment
• Strong interpersonal skills, including listening, written and verbal communication
• Ability to work a flexible schedule based upon the needs of the business
• Demonstrate positive and professional demeanor with all customers and co-workers
• Strong math and analytical skills
• Understand and adhere to safety and security practices
• Demonstrate and apply good relationship building skills
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
• Strong customer service/advocacy skills
• Strong organizational and time management skills
• Strong PC skills; ability to quickly learn various computer programs, including Microsoft Office
• Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence

Preferred Qualifications

• Prior Retail banking experience
• Life and Health Licenses to support investment program

Working Conditions

• Work is mainly performed under general office conditions in a retail-banking establishment
• Willing and able to work required overtime
• Willing and able to travel to other locations/branches
• Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed
• Lifting from 5 to 25 lbs. (Coins)
• Prolonged sitting/standing
• Occasional bending or stooping (to retrieve coins from individual vault)
• Work is performed in a normal office environment; noise levels are usually moderate
• May also involve travel to customers and property locations

Pay

$21.00 - $23.03 per hour. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Benefits

• Paid time-off (PTO) accrual
• Holiday PTO
• Health and Wellness benefits including Medical, Dental and Vision Plans
• Flexible and Health Savings Accounts
• 401(k) Retirement Plan
• Disability Insurance
• Employee Assistance Program
• Basic Life Insurance
• Company sponsored Tuition Disbursement and Loan Repayment programs
• Voluntary benefits: Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans