Personal Banker II
Fifth Third Bank · Fresno, CA · 2 wk ago
FinanceFull-time
About the role
Discover a career in banking at Fifth Third Bank. The Personal Banker II position will provide an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers.
Responsibilities
- Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
- Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
- Maintain working knowledge of products, services, and processes offered
- Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
- Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
- Provide customer support needed reinforcing the value of current and new technology
Requirements
- High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
- Experience in a sales environment required; experience in financial industry a plus
- Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
- Capable of analyzing credit and financial information
- Exhibits business acumen
- Demonstrated ability in making sound decisions
Qualifications
The position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Skills
- Professional communication skills
- Consultative selling and service process knowledge
- Customer relationship management
- Financial analysis and decision-making
- Technology proficiency
Benefits
See details on the Fifth Third careers page: Fifth Third Benefits
Pay
Total Base Pay Range: $44,300.00 - $73,000.00 USD
Schedule
Normal office environment