Personal Banker II

About the role

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Responsibilities

• Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all associated records.
• Complete sales tracking on all customers served.
• Complete self-directed sales training within twelve months, which includes a test.
• Rent safe deposit boxes to customers; permit customers access to boxes with maximum protection and maintain records of safe deposit boxes and renters.
• Handle check orders.
• Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Requirements

• College degree or twelve months’ customer contact and sales experience required.
• Banking experience preferred.
• High school diploma or GED.
• Communication and sales skills, mathematical and general business knowledge normally acquired by high school graduate.
• Courteous, professional demeanor along with ability to handle multi-tasks is essential.
• Commitment to providing "unexpected" customer service is required.
• Knowledge in bank regulations, policies and procedures preferred.
• Must be able to type 45 wpm accurately, Proficient with 10-key by touch, Word, Excel, and Outlook experience.
• Must be able to work flexible hours and/or extended hours as business requires.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Qualifications

This position requires communication and sales skills, mathematical and general business knowledge normally acquired by high school graduate. A college degree or twelve months' customer contact and sales experience is preferred. Banking experience is also preferred. High school diploma or GED is required. Knowledge in bank regulations, policies and procedures is preferred. Must be able to type 45 wpm accurately, proficient with 10-key by touch, Word, Excel, and Outlook experience. Must be able to work flexible hours and/or extended hours as business requires. Periodic travel to Abilene or other Bank Regions for training is required. Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.