Personal Banker

About the role

Proficiently perform teller functions, processing transactions with accuracy and balancing according to the Bank’s standards, procedures, and policies. Broaden customer relationships by providing account solutions to customer needs and requests through account opening and maintenance activities. Be a passionate advocate of Needham Bank, demonstrating its core values within the community.

Responsibilities

• Demonstrate awareness, commitment, and dedication to servicing and building customer relationships
• Gain full knowledge of the products and services offered by the Bank
• Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
• Promote bank products, contribute to referrals, and refer or resolve customer inquiries concerning accounts or other banking services
• Ensure operational compliance and adherence to bank policies and procedures
• Gain full understanding and knowledge of the teller function
• Consistently deliver exceptional customer service
• Perform additional duties as requested, needed, or assigned

Requirements

• Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings
• Ability to lift 30 pounds
• Basic knowledge of keyboard and computer skills
• Ability to perform basic arithmetic operations with the use of a calculator
• Basic business acumen and professionalism
• Ability to build strong relationships and alliances across the organization, exceed customer expectations, adapt to change, and be reliable and highly motivated
• Must have reliable transportation
• Fluent in written and verbal English
• Willing to become a Notary Public in MA
• Ability to adhere to Needham Bank’s Core Values: Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing

Qualifications

• High School Diploma or GED
• Two plus years of teller or cash handling experience with accurate balancing record
• Customer service experience and/or sales experience preferred

Working Conditions

Normal business office environment.

Pay

$20.04 - $26.05 hourly.

Benefits

• Fully paid medical and dental insurance
• HRA (Health Reimbursement Arrangement)
• 401(k) plan with an 8% bank match
• Paid time off (PTO) and paid holidays
• Bonus program
• Flexible spending accounts
• Vision service plan
• Group term life insurance
• Short and long-term disability insurance
• Tuition reimbursement
• Employee Assistance Program

We offer a great benefit package to our eligible part-time employees as well.