Personal Banker

Location: FCB Lubbock West Loop Wal-Mart, 702 W. Loop 289 – Full Time

Requirements

• At least 18 years of age
• High school diploma, high school equivalency, or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

• Provide exceptional customer service, involving receipt and payment of cash, in a high-volume sales environment
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with bank and supervisor direction
• Accountable for personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment, including in-store aisle prospecting
• Process deposits and payouts in accordance with bank procedures, record all transactions accurately, and balance daily operations
• Receive cash and checks for deposit, verify amounts, and check for proper endorsements
• Examine cash carefully to guard against counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit
• Process Western Union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish-speaking population
• Perform other tasks requested by supervisors related to bank functions
• Maintain regular and predictable attendance and punctuality

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high-volume, stressful, and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs