Personal Banker

Position Summary

The Personal Banker will assist customers in a dual role function, handling teller transactions, sales, and service. They will provide solutions based on customer needs and refer customers to other lines of business.

Duties & Responsibilities

• Offer and sell bank products and services to both consumer and small business customers, including Checking and Savings Accounts, Certificates of Deposit, and Individual Retirement Accounts (IRAs).
• Operate a teller window to meet the needs of the branch clientele.
• Provide exceptional customer service, listen for sales opportunities, explain and promote bank products, and participate in referral opportunities.
• Use sales skills such as effective listening, identifying needs, expanding and deepening customer relationships, responding to verbal and non-verbal clues, presenting solutions through product benefits, establishing a clear difference, overcoming objections, and asking for the business.
• Follow up with prospects and current customers to promote new products and services and thank customers for existing banking relationships.
• Engage with valued customer relationships to promote growth and retention.
• Maintain confidentiality in handling customer and bank information.
• Follow security policies and procedures to prevent bank and customer losses.
• Resolve customer complaints and escalate appropriately.
• Maintain a detailed knowledge of retail products and services.
• Collaborate with the branch team to achieve customer sales and service objectives.

Qualifications

• Bachelor degree preferred
• Two or more years of related experience in Financial Services industry
• High school diploma/GED
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Effective selling and referral skills
• Strong verbal and written communication skills