Personal Banker

Responsibilities

• Provides "fast, easy, and personal" consistent with Company client service standards, including by resolving problems, building relationships, handling special requests, greeting clients in a friendly manner that makes them feel welcome to Academy Bank, and taking ownership in all situations ensuring follow through and a timely resolution.
• Promotes consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential clients in conversations about banking needs, and speaking with knowledge and positivity about the bank's products and services.
• Achieves specific sales goals on a daily, monthly, quarterly and annual basis.
• Develops and maintains relationships with business partners to maximize opportunities and to achieve sales standards.
• Opens checking and savings accounts, processes client transactions, and recommends other bank products, including credit cards and loans.
• Actively demonstrates digital expertise by using our digital platforms and educating clients and associates about our digital banking platforms.
• Works closely with clients and business partners to refer products and services to other business lines.
• Educates and provides clients with other banking services; resolves client concerns and issues efficiently and effectively.
• Ethically conducts operational tasks related to protecting client and bank assets related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, accurately completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation.
• Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Associate Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training.
• Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors, and associates.
• When delegated by Banking Center Manager, implements all banking center operations procedures, including accurate maintenance of cash supplies, timely auditing, accurate documentation of banking transactions, compliance requirements, and acts with overall operational integrity.

Qualifications

• Enthusiastic/self-motivated individuals with proven success at delivering solutions that help our clients achieve financial freedom and peace of mind.
• Proven success in building professional relationships with existing and potential clients to understand their financial needs, deliver valuable products and services to meet those needs, and complete the account opening process accurately.
• Understanding and promoting bank products and services to individuals and companies.
• Conducting accurate banking transactions in a fast-paced environment.
• Working with a team to achieve individual and group goals.
• Ability to open checking and savings accounts, process client transactions, and recommend other bank products, including credit cards and loans.
• Demonstrated ability to use digital platforms and educate clients and associates about digital banking platforms.
• Strong interpersonal skills to build and maintain relationships with clients and business partners.
• Ability to resolve client concerns and issues efficiently and effectively.
• Knowledge of regulatory compliance, including BSA and OFAC requirements, Associate Handbook policies, and Operations, Audit, and Security policies.

Skills

• Excellent customer service skills.
• Ability to promote and sell bank products and services.
• Proficiency in digital banking platforms.
• Strong relationship-building and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of regulatory compliance and bank policies.

Benefits

This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals. Full-time Associates Are Eligible For Our Benefits Package: Medical, Dental, Vision, 401(k) plan, Company paid life insurance, Short and Long-term disability insurance, Company paid vacation, paid leave and holidays.