Personal Banker
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate, navigation, EEO, etc. Keep substantive info.
Let's parse the posting.
Content:
- Position Overview: At PNC, our people... (some fluff). As a Personal Banker within PNC's Retail Branch organization, you will be based in Chesterfield, MO at the Chesterfield branch. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
That's about the role. Could be "About the role". We'll include.
- Job Description: many bullet-like sentences. We'll need to extract responsibilities. They are a list of duties: Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Also there is a list of expected behaviors: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
These could be part of responsibilities or qualifications. We'll treat as responsibilities.
- Qualifications section: "Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position."
Then sub-sections: Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments.
We need to map to headings: Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We have "Preferred Skills" list: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies list: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs (note trailing periods). We'll clean.
Work Experience: Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education: No Degree
Certifications: No Required Certification(s)
Licenses: Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Language Assessments: No Required or Preferred Language Assessments
Benefits: PNC offers a comprehensive range of benefits... list.
Pay: Not mentioned. So we should NOT include Pay section.
Schedule: Not mentioned. So no Schedule.
We also have "About the role" content.
We need to output only HTML fragment, using for section headings, - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "To learn more about this opportunity, please watch this video." (application instruction). Also remove "To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com." maybe considered application instruction? It's about benefits but still a link; we can keep benefits description but maybe drop the link? The instruction says remove application instructions. The benefits paragraph includes a link to learn more; that's not strictly application instruction but could be considered extra. Safer to keep the benefits description but maybe drop the link sentence. However we must preserve ALL substantive information; the link is not substantive info about benefits, it's a reference. Could drop it.
Also remove "Disability Accommodations Statement", "EEO", etc.
Now structure:
About the role
... (the overview paragraph(s)). We'll combine into one or two paragraphs.
We have overview: At PNC, our people are our greatest differentiator... We are all united... We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Chesterfield, MO at the Chesterfield branch. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
We'll keep that as prose.
Then Responsibilities: we need a section heading? The allowed headings list includes "Responsibilities". Yes we can use
Responsibilities
. Then list duties as - each.
We need to include all duties from Job Description and the expected behaviors maybe.
Let's extract each distinct duty sentence.
List:
1. Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
2. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
3. Collaborates with ecosystem partners to grow customer's share of wallet.
4. Positions PNC solutions to drive new revenue and customer loyalty.
5. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
6. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
7. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
8. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
9. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
10. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
11. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
12. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
13. Demonstrates a heightened scrutiny to identify and avoid loss.
14. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Then the expected behaviors:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
We could include these as responsibilities as well.
Now Qualifications section: The heading "Qualifications" is allowed. We'll put the generic intro maybe as
then sub-sections? But we only allowed headings for specific sections; we could still include subheadings? Not specified; but we can just put content under Qualifications heading using
and
for lists.
We have Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments.
We could treat each as a subsection but not required. However we need to preserve all substantive info. We'll include them as lists under Qualifications.
We'll do:
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Then maybe Preferred Skills
but not allowed? The instruction only says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but to be safe we could just embed lists directly under Qualifications with
headings? But we need to use
- for any list. So we can have
Preferred Skills:
then list.
Similarly for Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments.
We must not invent or summarize away detail. So we need to keep the exact phrasing.
Preferred Skills list: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
We'll output each as - .
Competencies list: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs
Note there are trailing periods after Prospecting., Selling., maybe we keep as is.
Work Experience: "Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered."
We'll put as
.
Education: "No Degree"
Certifications: "No Required Certification(s)"
Licenses: "Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations."
Language Assessments: "No Required or Preferred Language Assessments"
Benefits: We need a Benefits section. The paragraph includes list of benefits. We'll output as
Benefits
then maybe intro then
list of benefits.
Benefits text: "PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year;
- for any list of duties/requirements/benefits, and
for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "To learn more about this opportunity, please watch this video." (application instruction). Also remove "To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com." maybe considered application instruction? It's about benefits but still a link; we can keep benefits description but maybe drop the link? The instruction says remove application instructions. The benefits paragraph includes a link to learn more; that's not strictly application instruction but could be considered extra. Safer to keep the benefits description but maybe drop the link sentence. However we must preserve ALL substantive information; the link is not substantive info about benefits, it's a reference. Could drop it. Also remove "Disability Accommodations Statement", "EEO", etc. Now structure:
About the role
... (the overview paragraph(s)). We'll combine into one or two paragraphs. We have overview: At PNC, our people are our greatest differentiator... We are all united... We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Chesterfield, MO at the Chesterfield branch. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. We'll keep that as prose. Then Responsibilities: we need a section heading? The allowed headings list includes "Responsibilities". Yes we can use
Responsibilities
. Then list duties as- each.
We need to include all duties from Job Description and the expected behaviors maybe.
Let's extract each distinct duty sentence.
List:
1. Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
2. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
3. Collaborates with ecosystem partners to grow customer's share of wallet.
4. Positions PNC solutions to drive new revenue and customer loyalty.
5. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
6. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
7. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
8. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
9. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
10. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
11. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
12. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
13. Demonstrates a heightened scrutiny to identify and avoid loss.
14. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Then the expected behaviors:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
We could include these as responsibilities as well.
Now Qualifications section: The heading "Qualifications" is allowed. We'll put the generic intro maybe as
then sub-sections? But we only allowed headings for specific sections; we could still include subheadings? Not specified; but we can just put content under Qualifications heading using
and
- for lists.
We have Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments.
We could treat each as a subsection but not required. However we need to preserve all substantive info. We'll include them as lists under Qualifications.
We'll do:
- for any list. So we can have
Preferred Skills:
then- list.
Similarly for Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments.
We must not invent or summarize away detail. So we need to keep the exact phrasing.
Preferred Skills list: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
We'll output each as
- .
Competencies list: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs
Note there are trailing periods after Prospecting., Selling., maybe we keep as is.
Work Experience: "Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered."
We'll put as
. Education: "No Degree" Certifications: "No Required Certification(s)" Licenses: "Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations." Language Assessments: "No Required or Preferred Language Assessments" Benefits: We need a Benefits section. The paragraph includes list of benefits. We'll output as
Benefits
then maybeintro then
- list of benefits.
Benefits text: "PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year;
- .
Competencies list: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs
Note there are trailing periods after Prospecting., Selling., maybe we keep as is.
Work Experience: "Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered."
We'll put as
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Then maybePreferred Skills
but not allowed? The instruction only says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but to be safe we could just embed lists directly under Qualifications with
headings? But we need to use
- for any list. So we can have
- each.
We need to include all duties from Job Description and the expected behaviors maybe.
Let's extract each distinct duty sentence.
List:
1. Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
2. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
3. Collaborates with ecosystem partners to grow customer's share of wallet.
4. Positions PNC solutions to drive new revenue and customer loyalty.
5. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
6. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
7. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
8. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
9. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
10. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
11. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
12. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
13. Demonstrates a heightened scrutiny to identify and avoid loss.
14. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Then the expected behaviors:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
We could include these as responsibilities as well.
Now Qualifications section: The heading "Qualifications" is allowed. We'll put the generic intro maybe as