Person In Charge (PIC) Leavenworth

Responsibilities & Accountabilities

• Provide customer service as defined by the employer within company policy.
• Handle emergencies, customer complaints, employee or customer accidents, and supervise all store personnel.
• Maintain familiarity with company policies and procedures.
• Supervise the sales floor to monitor service and product replenishment.
• Replace stock in displays surrounding the checkout area.
• Maintain a clean and safe work environment within the store.
• Assist other cashiers with computer, register, and scanner problems.
• Perform basic office functions to assist customers and personnel.
• Operate an electronically scanning cash register to total customers’ final bills.
• Receive payment for customer purchases and count back correct change.
• Bag groceries in paper, canvas, or plastic bags and lift bags into grocery carts.
• Offer customer assistance with carry-out; perform this task if a Courtesy Clerk is unavailable.
• Complete close-of-day functions in the office as assigned.
• Count out-of-stock product and tills when other cashiers leave.
• Perform other duties as assigned.

Job-Related Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

Supervisory Responsibilities

Supervise all store employees during the absence of the Store Director or Assistant Store Director.

Work Environment

• Inside: 100%
• Outside: Rare
• Temperature Extremes: N/A
• Chemicals: Seldom (mild detergents or glass cleaner)

Machines, Tools, and Equipment

• Six-wheeled cart
• Grocery cart
• Box cutter
• Pens and pencils
• Spray bottle
• Rags
• Mops
• Broom
• Telephone/intercom
• Cash register
• Credit card scanner
• Computer
• Pallet jack
• Bailer

Physical Demands

• Constant (over 70% of the time): Lifts 1–10 lbs; pushes/pulls 1–10 lbs; handling/grasping; repetitive motion while checking, facing, and replacing stock.
• Frequent (30–70%): Lifts 11–20 lbs; walking; neck rotation and bending of head.
• Occasional (10–30%): Lifts 21–35 lbs; carries 1–10 lbs; pushes/pulls 11–20 lbs; bending/stooping, twisting, crouching, squatting; fine finger manipulation.
• Seldom (1–10%): Carries 11–50 lbs; overhead and at or above shoulder-level reaching; kneeling; trunk functions including bending/stooping, twisting, crouching, squatting.

Vision

Use of peripheral vision and depth perception to move around the store and push carts in aisles. Near vision used to operate scanner, make change, and troubleshoot equipment.

Hearing & Speech

Converse with customers, provide service, and receive questions from employees and customers. Answer pages and telephone. Respond to customers and employees and use intercom/telephone.

Safety-Sensitive Position

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Pay

The pay range is $17.38 to $19.71 per hour, but no less than the local minimum wage. Starting rates will vary based on location, experience, qualifications, and the terms of any applicable collective bargaining agreement.

Benefits

• Medical, dental, vision, disability, and life insurance
• Sick pay (accrued based on hours worked)
• PTO/Vacation pay (accrued based on hours worked)
• Paid holidays (9 days annually)
• Bereavement pay
• Retirement benefits (pension and/or 401k eligibility)