Permits Manager

Duties

• Manages, directs, and evaluates assigned staff
• Analyzes performance metrics, quarterly and annual reports to determine where improvements are needed for permitting processes and zoning review times
• Makes recommendations for budget and technology upgrades
• Oversees employee work schedules to ensure adequate coverage and control
• Reviews timesheets
• Approves/processes employee concerns and problems and counsels or disciplines as appropriate
• Affords assistance with or completes employee performance appraisals
• Directs work
• Acts as a liaison for several and departments, divisions, senior management and employees
• Trains staff in operations, policies, and procedures

Organizational and Administrative Duties

• Organizes, prioritizes, and assigns work
• Prioritizes and schedules work activities in order to meet objectives
• Ensures that subordinates have the proper resources needed to complete the assigned work
• Maintains status of work in progress and inspects completed work
• Consults with assigned staff to assist with complex/problem situations and provide technical expertise
• Provides progress and activity reports to management
• Affords assistance with the revision of procedure manuals as appropriate

Strategic Planning and Policy Development

• Assists in developing and implementing strategic plans, policies and procedures for permitting
• Evaluates effectiveness and efficiency of department activities
• Reviews policies and procedures
• Makes recommendations regarding revisions and changes

Customer Service

• Performs customer service functions by telephone, email, and in person
• Provides information and assistance related to division services, activities, procedures, fees, forms, or other issues
• Affords assistance in completing applications and other forms as needed
• Responds to questions/complaints
• Researches problems
• Initiates problem resolution

Permit Processing

• Processes permit applications for all work requiring inspections or permits and Certificates of Occupancy
• Reviews applications for accuracy/completeness
• Verifies proper County business licensure, state licensure, home builders' licensure, zoning designations, etc.
• Accepts construction plans and plan documents associated with permit processing
• Enters information into database
• Maintains permitting records, plans and files

Coordination and Departmental Collaboration

• Collaborates with Plan Review, Inspections and various other departments and divisions to process permits and perform reviews and inspections for new construction, additions, alterations, repairs, mechanical, electrical, plumbing, signs, special administrative permits, Watershed, and City services
• Verifies state/local licenses when applicable
• Ensures paperwork is complete and filed
• Ensures information is entered into database
• SUBMITS COMPLETED PERMIT TO CUSTOMER

Financial Management

• Receives moneys in payment of permit fees
• Calculates permit fees
• Records transactions, issues receipts, and forwards revenues as appropriate
• PREPARES/UPDATES DAILY ADMINISTRATIVE REPORT OF BASE FEES
• REPORTS DAILY COUNT OF PERMITS ISSUED EACH DAY AND PAYMENTS COLLECTED
• SUBMITS REPORTS TO FINANCE DEPARTMENT

Contractor Registration and Licensing

• Processes contractor registrations
• ISSUES AND RENEWS REGISTRATION FOR A VARIETY OF CONTRACTORS INCLUDING ELECTRICAL AND LOW VOLTAGE, PLUMBING, SPRINKLER, SUPPRESSION, AND HVAC
• VERIFIES STATE AND BUSINESS LICENSES