Permit Technician

About the role

Throughout the recruitment process, candidates will have opportunities to learn about the Boerne Way and how our values shape the culture of our organization. We encourage applicants who are passionate about public service and committed to living these values to join our team. Together, we can make a meaningful and lasting impact on the City of Boerne and the community we are proud to serve.

Responsibilities

• Provides excellent customer service by providing information and assistance to customers, property owners, staff members, the public, or others regarding general planning and permitting issues.
• Uses strong interpersonal, negotiation, and customer service skills to work effectively with various officials, staff, citizens, and customers.
• Manages the submittal and permitting processes for development applications as assigned.
• Provides technical support to the Planning and Permitting Divisions by conducting research, compiling and summarizing data in oral, written and graphic form, preparing technical reports and division activity reports, and maintaining records.
• Coordinates the intake, recording, and dissemination of various documents, requests, payments, plans, reports, and other review items through the review process in an efficient and timely manner.
• Effectively communicates using written and oral communication, including presentations, and the editing, oversight, or preparation of technical and staff reports.
• Assists other staff in the processing of cases, including researching and collecting background information, creating maps and exhibits.
• Enters permit data into computer systems; processes payment transactions, compiles documentation, and generates reports; maintains tracking system for all plans submitted from time of permit application to permit issuance.
• Performs such other related duties as may be assigned.

Qualifications

• Education: An associate degree with some advanced coursework at an accredited college in planning, engineering, or a related field is required. Knowledge of permitting and municipal ordinances is preferred.
• Experience: One (1) year of experience and/or training in customer service, municipal planning and permitting, and/or local government, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities is required.
• Knowledge of: business English, spelling, and punctuation; standard word processing and spreadsheet software; and modern office procedures and practices.
• Skill/Ability to: Effective verbal and written communication skills are required. Work requires the ability to read and review site plans, building elevations, architectural and engineering plans, landscape plans, aerial maps, geographic information system maps, standard details, design manuals, general documents, ordinances, codes, reports, and correspondence. The ability to write general correspondence and clearly communicate code and ordinance requirements, code violations, plan deficiencies, and construction requirements or methods necessary to obtain compliance with the adopted codes, ordinances, policies, and procedures.
• Safety/Physical Requirements: Working conditions primarily involve a climate-controlled office environment with a high degree of public contact and field work in the form of property inspections. Fast-paced, high-volume office setting. Physical requirements include lifting up to 35 pounds rarely. Subject to standing, sitting, walking, and talking frequently; carrying, pushing/pulling, crouching, kneeling, bending, twisting, climbing, and balancing rarely.
• Certifications & Licenses Required: Must be bondable and possess a valid Texas Driver’s License.

Benefits

• Medical, Dental, & Vision – 100% Paid by the city for the employee, option to add dependents. (City pays 46.2% for depend