Permit Service Specialist (COMMUNITY DEVELOPMENT - PLANNING)

NATURE OF WORK

This is specialized clerical work involving the review of permit application(s) and plan submittals to ensure they are complete and properly submitted, tracked, and issued in support of the administrative and clerical functions of the Community Development Department. Incumbents in this classification are responsible for permit application and plan intake, processing and fee collection related to plan review, permitting and any other regulatory process within the Community Development Department.

Responsibilities

• Provides superior customer service and conveys information to contractors, design professionals, homeowners, business owners, residents, and various other individuals concerning the status of their permits through various media types.
• Reviews permit applications, plans, and related documents submitted by contractors, design professionals, homeowners, business owners, and various other individuals for completeness and the minimum submission requirements and determines the correct permit type the applicant should apply for. This includes both hard copy and electronic submittals.
• Inputs, verifies, and updates permit application data in the City’s computer system.
• Identifies the appropriate review agencies (specific disciplines within the Building Division, Fire Department, Planning Division, Engineering Division, Landscaping and additional Departments or agencies) and routes plans for review to these agencies.
• Notifies appropriate parties involved in the plan review and permit application process of status throughout the process, including but not limited to reviewers, applicants, and home owners.
• Verifies and accesses fees, creates invoices, and collects fees related to permitting within the Department.
• Schedules inspections and routes telephone calls regarding inspection time frames and questions.
• Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
• Educates customers in permitting procedures and explains actions required for permitting processing.
• Demonstrate a polite, helpful and courteous manner when engaged in any activity involving the public while demonstrating an understanding, consideration, and respect for cultural, religious and gender differences.
• Interacts and consults with a variety of individuals and groups in the performance of job responsibilities, including City personnel in various departments, outside agencies, property owners, business owners, community groups and others.
• Participates in process improvements for the Department.

Requirements

• Graduation from an accredited high school or possession of a GED equivalency diploma.
• Proof of the highest level of completed education must be submitted as an attachment with application.

Physical Requirements

• Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to thirty (30) pounds.
• Descending and climbing stairways and extended periods of sitting and standing may be required.

Benefits Package Summary

• City-Paid Medical Benefits Group Health Insurance: The City pays for 100% of the cost for single coverage for full-time employees and 66.66% of cost for Dependent/Family Coverage. Upon retirement and separation from City employment, employee receives a monthly stipend of $350 per month, applicable toward retiree health coverage.
• Life Insurance: $30,000
• Accidental Death & Dismemberment (AD&D): $10,000
• Employee Assistance Program (EAP) through Cigna Behavioral