Permit Specialist

Company: Mister Sparky Mid-America • Location: Lowell, AR • In-Office Position • Full-Time

About the Role

Mister Sparky Mid-America is experiencing explosive growth, aggressively expanding our footprint and customer base across the region. As our volume of work scales, so does the complexity of our logistics. We are seeking a proactive and process-driven Permit Specialist to join our team at our Lowell, AR headquarters to help manage this surge. In this critical in-office role, you will own the administrative lifecycle of our electrical projects. Your primary objective is to create stability and eliminate confusion through a rigid "bulletproof" communication process, ensuring that permits, inspections, and power downs are executed without error, and that every stakeholder knows exactly where they stand, every single week.

Responsibilities

• Permit & Inspection Coordination
  • Pulling Permits: Accurately prepare, submit, and acquire electrical permits for all municipalities in our expanding service territory.
  • Code Compliance: Maintain a detailed "cheat sheet" of specific requirements for each city to ensure zero rejected applications, keeping our project pipeline moving efficiently.
  • Logistics & Scheduling: Act as the logistical lead, coordinating with city officials and utility companies to schedule final inspections and power disconnects/reconnects immediately upon job completion.
• Bulletproof Communication (The Weekly Cycle)
  • The "No-Wonder" Policy: Ensure that zero customers call in asking, "What is going on with my permit?" You must proactively communicate status updates every time.
  • Weekly Pipeline Audit: Review every open permit and active job file weekly to ensure nothing falls through the cracks during this period of high growth.
  • Mandatory Weekly Touchpoints:
    • To Customers: Send a weekly status update (via phone, text, or email) to every customer with an open permit—even if the status is "waiting on the city"—so they know they haven't been forgotten.
    • To Electricians: Distribute a weekly schedule of upcoming power downs and inspections so the field team can plan their availability.
  • Closing the Loop: Verify that all inspections are passed, paperwork is filed, and the customer is officially closed out in our system.
• General Support
  • Perform additional duties and responsibilities as assigned by management to support the evolving needs of the department and the company.

Requirements

• Experience in permitting, dispatching, or administrative project management is preferred.
• Mindset: You must be "persistently pleasant," able to follow up with slow-moving government offices without losing your cool to get results for our customers.
• Organization: Ability to manage a high volume of open files simultaneously without letting a single detail slip as our project count increases.
• Tech Savvy: Proficient with computer systems, CRM software, and online government portals.

Pay

$16.00 - $18.00/hour + performance-based incentive opportunities.

Schedule

Monday – Friday, 8:00 AM – 5:00 PM

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with matching
• Paid time off
• Training & development
• Opportunity for advancement

Why Join Mister Sparky Mid-America?

• Rocket Ship Trajectory: Join a company that is rapidly scaling, offering the excitement of a fast-paced environment.
• Stability: Be part of a trusted national brand with deep local roots.
• Impact: Your organizational skills directly improve our customer satisfaction scores and allow our electricians to focus on what they do best.