Permit & Licensing Technician (Building) Part-Time

About the role

This is the entry-level class in the Permit & Licensing Technician series assigned to this department.

Responsibilities

• Reviews permit applications plans, and related documents submitted by contractors, design professionals, homeowners, business owners, and various other individuals for completeness.
• Verifies the minimum submission requirements and determines the correct permit type the applicant should apply for. This includes both hard copy and electronic submittals.
• Communicates deficiency comments on applications in writing, via telephone, and/or via face-to-face interaction with customers.
• Identifies appropriate review agencies required for a fill-in the blank and provides information to customers.
• Inputs verifies, and updates permit application data in the permitting system.
• Identifies specific review disciplines within the Building Department and routes plans for review.
• Provides exceptional customer service and conveys information to residents, business owners, contractors, design professionals, etc., relating to permit application and permit status, throughout the permitting process.
• Processes approved permit applications and issues permits within 24 hours of payment of permit fees.
• Electronically files all permit documentation following the department’s electronic filing process.
• Processes, updates, and verifies contractor registrations, licensing, and insurance information.
• Schedules inspections and routes telephone calls regarding inspections timeframes and questions.
• Answers the telephone, waits on the public, provides information related to department and/or city policies and procedures, makes appointments, and announces callers.
• Affords assistance in receiving, sorting, and distributing incoming and outgoing mail; assists in maintaining paper and other supplies stocked in the supply rooms; and assists in ordering supplies.
• Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service; promotes and represents the city to the public in a friendly, helpful, and professional manner.
• Serves as a liaison with the public, members of the department and contractors.
• Treats every resident, employee, or contractor as if he/she is a customer in his/her own privately owned business.
• Serves as back up for other staff, if needed.
• Assists in the billing and tracking payment of building permits, certificate of completions, certificates of occupancy, and open permit searches.
• Conducts searches of Public Records Request and performs Open Permit Searches as required.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of experience performing administrative support in a construction, architecture, engineering environment or closely related field; or in the issuing of permits.

Qualifications

• Knowledge of modern office practices and procedures, including electronic filing and basic recordkeeping.
• Knowledge of the operation of standard office equipment, including word processing and computer equipment, copiers, scanners, and printers.
• Knowledge of proper English usage, spelling, grammar, and punctuation and of business letter writing and typing formats.
• Knowledge of Microsoft Office programs and permitting software.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Ability to organize and maintain accurate records and electronic files.
• Ability to learn the operation, policy, and procedures of the City and the Building Department.
• Ability to perform difficult and complex clerical and administrative support work using independent judgment.