Permit Expeditor I

If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee, please apply internally via Career Icon in your Workday account.

About the Role

This is entry-level administrative and technical work reviewing, routing, and tracking permits, code enforcement complaints, and licenses for residential rental units, while providing superior customer service. Positions report to a designated supervisor and work under general supervision as part of the Permit Expeditor Team.

Responsibilities

• Serve as a direct link between citizens and the Department by communicating basic elements of the Florida Building Code, Residential Rental Housing Ordinance, City Code Ordinances, and the International Property Maintenance Code.
• Guide, assist, and problem-solve for citizens navigating the permitting process, acting as a liaison between citizens, plans examiners, inspectors, planners, and code officers.
• Pre-screen development plans for sufficiency prior to routing for review; monitor application status and provide assistance to applicants.
• Develop and track permit activity, including preparation of reports and metrics.
• Respond to citizen inquiries regarding building permits, zoning, land development, and rental unit permits; track inquiries and provide expertise.
• Triage and route citizen complaints about code enforcement violations to the appropriate code officer.
• Process payments for permits and reconcile cash batch daily.
• Register new contractors and update contractor insurance records.
• Collect and analyze customer service data.
• Facilitate issuance of permits for new development, re-development, businesses, and residential rental units; respond to permit-related inquiries.
• Provide receipts and reconcile permit fees.
• Answer customer phone calls, provide permit information, and respond to code violation complaints.
• Receive and enter inspection requests into the computer, routing them to the appropriate Building Inspector or Code Officer.
• Track and respond to email inquiries for Building, Planning, Rental Housing, and Code Enforcement Divisions.
• Track metrics for digital permit applications, licenses, and code violation complaints; review, route, or facilitate issuance using digital platforms.
• Document and research complaints to verify if permits were obtained for work on properties.
• Perform basic financial calculations, such as amounts due, interest charges, balances, and discounts.
• Attend work on a continuous and regular basis.
• Perform other related duties as assigned.

Requirements

• Graduation from high school or possession of an acceptable equivalency diploma.
• One (1) year of data entry and customer service experience or training, or an equivalent combination of education, training, and experience.

Qualifications

• Knowledge of public records regulations and best practices in customer service.
• Ability to collect and process customer payments.
• Strong oral and written communication skills.
• Ability to work effectively with the public and in a team environment.
• Ability to maintain accuracy in a fast-paced environment.
• Ability to handle administrative responsibilities, including processing large volumes of permits and inspections annually.
• Ability to diffuse stressful situations and remain calm under pressure.
• Superior customer service skills and strong attention to detail.

Certifications

• Notary Public within six months of employment.
• Certified as an International Code Congress Permit Technician within one year of employment.

Physical and Environmental Requirements

• Ability to sit for prolonged periods of time.
• Work environment is an office setting; may require attending meetings outside regular business hours.

Pay

Salary range: $17.89 – $27.91 per hour.

Benefits

• Health insurance and life insurance.
• Paid leave and 11 paid holidays per year.
• Pension plan and deferred compensation plan.
• On-site fitness centers and wellness programs.
• Tuition reimbursement and on-site medical staff.

Note: Benefits are available for regular employees only; temporary employees are not eligible.