Permanent Supportive Housing Program Coordinator

Job Description

Make A Difference In Your Community!

Beloit, WI

Responsible to the Program Manager and Program Director for oversight of services to homeless and those at imminent risk of homelessness in Rock and Walworth Counties. Individual will coordinate the delivery of effective case management services and ensure program integrity. Individual will assist participants in developing self-sufficiency skills and achieving housing stability.

• Meet face-to-face with participants at a frequency as required by program funder through home or office visits.
• Assess participants’ strengths, needs, and goals and develop correlating Housing Stability Plans.
• Notify the homeless liaison at school of origin and school in district of family’s situation once a release is obtained.
• Support and monitor participants in achieving action steps toward self-sufficiency goals identified in the Housing Stability Plan.
• Maintain confidential individualized files for each participant with all program-required forms/paperwork and up to date case notes.
• Carefully coordinate participant program services with internal and external service providers.
• Complete required forms, paperwork and documentation associated with operation of program services.
• Perform data entry of required participant information into -HMIS and CAP60 in a timely manner.
• Work on leasing issues.
• Monitor program unit conditions for safety, cleanliness, and maintenance monthly during home visits.

Core Values

• Initiative: Self-starter requires minimal supervision, requests additional assignments or responsibilities; suggests and implements improved work methods.
• Relationships: Projects a positive attitude and relates effectively with others to build strong working relationships built on a foundation of honesty, compassion and respect. Promotes and maintains appropriate professional boundaries.
• Problem Solving: Identifies problems, secures relevant information, and implements solutions.
• Planning and Organizing: Establishes and manages work priorities; efficiently allocates time and utilizes available resources appropriately; effectively handles multiple assignments.
• Attention to Safety: Assists in the creation of a safety culture by working in a safe manner; reports unsafe situations and accidents; follows safety procedures; requests and uses safety equipment and safety techniques; and participates in safety training.
• Attendance/Punctuality: Team member is on time and prepared for meeting with participants and stakeholders internal and external to the organization. Regular scheduled attendance is mandatory.

Case Management Responsibilities

• Meet face-to-face with participants at a frequency as required by program funder through home or office visits.
• Assess participants’ strengths, needs, and goals and develop correlating Housing Stability Plans.
• Notify the homeless liaison at school of origin and school in district of family’s situation once a release is obtained.
• Support and monitor participants in achieving action steps toward self-sufficiency goals identified in the Housing Stability Plan.
• Maintain confidential individualized files for each participant with all program-required forms/paperwork and up to date case notes.
• Carefully coordinate participant program services with internal and external service providers.
• Complete required forms, paperwork and documentation associated with operation of program services.
• Perform data entry of required participant information into -HMIS and CAP60 in a timely manner.
• Work on leasing issues.
• Monitor program unit conditions for safety, cleanliness, and maintenance monthly during home visits.

Coordinator Responsibilities

• Provide leadership to program staff including facilitation of individual/group meetings to review case status, service delivery plans, data, and reporting requirements.
• Provide support and assistance to other housing staff as needed.
• Ensure case management responsibilities are being effectively carried out.
• Ensure staff compliance with program service requirements.
• Oversee the participant transition process; entry and exits.
• Review and make recommendations to Program Manager regarding participant related issues involving disciplinary actions, termination, program policy exceptions and consumer complaints.
• Provision of guidance on team spending to meet budget and funder requirements.
• Work with Program Manager to identify areas of concern related to overall provision of effective case management services, services to specific participants and program service-related challenges or barriers.
• Participate in local and state program meetings/trainings as requested (WIBOS, HUD trainings, etc.)
• Aid in the development and implementation of program improvements.
• Establish linkages with community agencies and service providers collaborating with them to enhance program services. Provide presentations as requested.
• Aid in the development and implementation of program improvements.
• Assist the Program Manager in completion of required reports.

Internal/External Partnerships

• Build and maintain working relationships with other service providers related to service delivery on behalf of Community Action programs.
• Coordinate participant program services with other internal and external service providers.
• Act as contact for school districts/early childhood education programs if issues, concerns, or changes to processes/law/procedures occur related to McKinney-Vento education services.
• Provide the school districts/early childhood education programs with contact information and connection to Coordinated Entry.
• Support document collection for funding proposals, funding source reporting and provide public speaking requests as needed.
• Develop and maintain positive working relationships with funding sources, community partners, participants, and peers.
• Consistently review strategy and objectives for ongoing program development to develop systems to improve program operations, coordination, and collaboration among staff.
• Attend staff, department, agency, and local community meetings as required.

Qualifications

• A bachelor’s degree in social work or a related field or
• Four years case management experience working with low-income individuals/families and poverty issues, including housing instability, in a progressive leadership role.
• Appropriate equivalent combination of education and work experience may also be accepted.
• Requires excellent listening, verbal, and written communication skills, with strong attention to detail and accuracy.
• Ability to establish rapport and relate sensitively to multiracial and multicultural individuals.
• Ability to effectively present information in one-on-one and small group situations to participants.
• Knowledge of basic math: add, subtract, multiply, divide, fractions, and percentages.
• Ability to interpret a variety of instructions in written, oral or diagram form, to solve problems requiring decision-making skills within department guidelines.
• Current social work certification from State of Wisconsin preferred.
• Access to reliable, licensed, insured driver and transportation required.
• HQS certification preferred.
• Must possess strong interpersonal, organizational, and independent work skills.
• Ability to work independently and collaboratively with diverse staff and participants and provide services in a structured, yet individualized, creative, and non-judgmental manner.
• Must possess experience with office equipment and procedures and basic budget and financial transaction procedures.
• Must have computer background and experience with Microsoft applications and internet.
• Ability to proficiently utilize Management Information Systems, data entry.
• Knowledge of local social service resources.
• Ability to maintain confidentiality of records/information and establish priorities.